Arabic Sales Associate

James G Dong

*** ****** *** # *, *** Jose CA, ***28, 408-***-****

*************@*****.***

OBJECTIVE:

Seeking a full time/part time position in a growing company where my skills and experiences will be utilized in achieving the potential goals and demands of the organization.

Educational Qualifications:

Bachelor of science in Business Management from University of Phoenix, San Jose, CA exp. graduation 2013

Associate’s degree in Political Science from Mission College, Santa Clara, CA in the year 2008

High School D from Napata Secondary, Kenya in year 2000

Relevant Coursework:

Information System for Managers, World Wide Web, International marketing, Advance networking and Data Communication, Microsoft virtual lab, Information Technology Project Management, Certification, Computer System Analysis & Design, global operation management, Advance database management, International Finance and International Marketing and consumer behavior

PROJECTS:

Developed superior decision-making skills that had led to the design and development of a network project for a company that operated in different countries. The project was skillfully awarded highest grade.

Summary Skill:

Project management, personnel issues, labor relation contracts and negotiation skills

Flexibility, strategic problem solver with good time management skills

Highly skilled in testing labs. Project management, WAN/LAN Administration.

Extensive knowledge of all stages of system development life cycle

Ability to solve complex problems in a simple and accurate manner

Strong demonstrated knowledge of protocol

Experience in trouble shooting switches, routers, frame-relay ATM and wireless

Proficient in communication protocols, data and network security

Ability to plan, organizes, coordinate, assign and evaluate the work of subordinate staff

Technical knowledge:

Extensive knowledge of platforms like Microsoft Windows, Novell and UNIX

Proficient in the use of hardware like Routers, Switches and Servers

Familiar with protocols like LAN/WAN, TCP/IP, MS Access, MS Visio, MS Project, WordPerfect, Networking,

Fluent in, English, Arabic, Swahili, Nuer, and Dinka

Professional Experience:

SAFEWAY INC, SAN JOSE CA

Customers- service relationship with company

Managed inventory for operation of business

Responsible for daily documentation of sales and other records in the store

FRY'S ELECTRONICS, Campbell, CA

Computer Sales Associate, 2004 to 2006

Created customer relationship management services focus

Top profit producer award

Award-winning customer-service provider

Created superior team knowledge; trained hundreds of new employees on suggestive selling, created pleasing displays, computer P.O.S system, and servicing customers

Managed inventory for operation of business

Telemarketed as order-taker, which involved learning and implementing sales presentation and conflict-resolution skills.

Maintain firewall administration, network security, intrusion detection and virus protection

Trident Seafood’s Corporation, Seattle, WA

Payroll Assistance and Seafood processor from 01/22/2011 to 04/27/2011

Collected and summarized timekeeping information

Obtained supervisory approval of time card discrepancies

Obtained overtime approval

Processed and closed periodic payrolls

Processed employment verifications

Worked with more than eight hundred employees

Worked for more 17 hours a day

Easy to learn any kind of work related technique.

The Home Depot Corporation, Santa Clara, CA 95050

Computer room/Bookkeeping associate from 04/11/2006 to present

Responsible for daily documentation of sales and other records in the store

Ensured the proper functioning of equipment used in the store

Maintained and ordered spare parts for the repairs

Responsible for maintaining all adjustments to the time clock

HONOR & AWARD:

Customer-service provider (2005) Fry's Electronics

Top profit producer award (2006) Fry's Electronics

SAFEWAY INC, 1300 WEST SAN CARLOS, SAN JOSE, CA 95128

. CUSTOMER-SERVICE AND DAY STOCK.

ACTIVITIES:

Committee of Bay Area South Sudanese Community Association (BASSCA), MIS Club collaborator, Traveled, Read, play basketball, and Volleyball

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