Administration

Mary Trejo

***** *** ****** **

San Antonio, TX 78216

*****.******@***.***

Mobile: 979-***-****

EXPERIENCE

**/**** – 11/2016

**/**** – 08/2010

**/**** – 05/2010

**/**** – 04/2009

Kelly Services

Customer Service Representative

Harry and David

Completed training with a high GPA for contract between Sutherland Global Services and Harry and David Temporary Hire Seasonal Project. Beginning Production on 11/10/2016 administering Sales/CS

Kelly Services Detroit,

Customer Service Representative

Call Cent - Home Based

Apple Accounts

Alpine Access

Customer Service Representative

Home Based Call Center

Sprint Accounts

Interactive Response Technology

Houston, TX

MI

Denver, CO

Houston, TX

Call Center - Customer Service Representative

Managed residential accounts for AT&T’s Midwest Region (Illinois, Indiana, Michigan, and Wisconsin).

Revised plans at request of customer. Enrolled new customers

Explained installation/disconnect charges at pro-rated fees.

Determined eligibility for AT&T Wireless and Direct TV services for bundle package plans. Initiated repair orders.

09/2008 – 10/2008 and 08/2007 – 12/2007 Spherion Houston, TX

Call Center - Customer Service Representative

Processed annual enrollment for five clients with Hewitt Associates/ The Woodlands - ALCOA, International Paper, Waste Management, Tenet and TXU. Maintained a high quality at production rate, with fiduciary care.

Accommodated the needs of all age groups from youngest/newest employee to retired seniors. Utilized SAP while working on International Paper account.

01/2005 – 04/2005 H&R Block Houston, TX

Client Care Service Representative

Generated 400 outbound calls to clients with tax returns and tax preparation fees pending. Recuperated 10% of client revenue for tax preparations.

Issued weekly reports to 13 supervisors regarding office completions.

Negotiated AP/AR with multiple vendors.

09/2003 - 10/2004

Department of Homeland Security

Houston, TX

Immigration Record Technician

Analyzed data pertaining to customer correspondence's using multiple service related databases and manual records. Determined eligibility for refund request.

Calculated performance statistics and entered in government PAS.

Assisted with scheduling, generating cards, fingerprinting, and photographs for Employment Authorization cards (green cards).

07/2003 – 09/2003 Affiliated Computer Services Austin, TX

Call Center - Customer Service Representative

Received applications, missing information and Medicaid asset information to determine if applicant was eligible for Texas Children’s Health Insurance Program (CHIP). Proficient with details.

09/1998 - 01/2001 Texas Forest Service College Station, TX

Staff Assistant

Security officer for Financial Accounting Management System – issued passwords and assisted with training/troubleshooting for 380 employees.

EDUCATION

12/1997

BLINN COLLEGE

Bryan, TX

Associate of Applied Sciences, Legal Assistant

HARDWARE:

GPA 3.8

Phone, headset, CPU, monitor, printer, 10-key, scanner, fax and copier.

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