Administrative Assistant Customer Service

Noemi Mendoza

Administrative Assistant

San Antonio, TX 78217

*****.*.*****@*****.*** - 210-***-****

WORK EXPERIENCE

Administrative Assistant

Alamo Paper Tube Company - San Antonio, TX - 2012-07 - 2016-12

* Opened and closed facility, completing security inspection

* Provided outstanding customer service by promptly returning all phone calls and e-mail messages, keeping customers informed about the status of their orders, and greeting and assisting all walk-in customers.

* Promptly answered incoming calls, screening, transferring calls or taking messages.

* Maintained current knowledge of products and prices, completing all customer orders and order shipping.

* Handled all payments, billing, collections, ordering of supplies, contracting for services, and bank deposits.

* Scheduled appointments for the owner and general manager, maintaining an electronic calendar.

* Completed the initial screening of job applicants, all new hire paperwork, and company orientation to include safety

briefing and other regulations and policies.

* Time keeping and payroll, including issuance of paychecks.

* Completed initial report for injured employees and coordinated treatment.

* Issued tools to employees and maintained inventory records.

* Filing of all company paperwork.

* Completed background checks on customers and authorized extending credit.

* Responsible for shipping and receiving: scheduled pick-up with freight company, make bill of lading, make sure

skids have pro numbers and shipping labels, and all paperwork is properly completed and signed. Customer Service Manager

Fallas Paderes Discount Store - San Antonio, TX - 2009-06 - 2012-03

* Opened and closed store.

* Counted monies in registers when starting and ending shifts.

* Receive shipments, verifying counts and truck seals.

* Called in other employees to work as needed.

* Interviewed new applicants.

* Operated cash register as needed to reduce customer wait-time.

* Verified checks, ran credit cards, took and verified vouchers for payment.

* Gave good customer service at all times, and promptly resolved customer complaints.

* Handled exchanges and returns, ensuring customer understood store policies. ADDITIONAL INFORMATION

Computer Skills

Typing Speed: 35 Words Per Minute

• EMail Software (Outlook, Thunderbird, etc)

• Internet Browser (Internet Explorer, Firefox, etc)

• Peripheral Devices (Scanners, Printers, etc)

• Personal Computers

• Presentation Software (PowerPoint, Flash, etc)

• Spreadsheet Software (Calc, Excel, etc)

• Utility Software (Virus, File Compression, etc)

• Word Processing Software (Word, WordPerfect, etc) Language Skills

English - Excellent ( Read Write Speak )

Spanish - Good ( Read Write Speak )

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