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Traffic Controller Customer Service

Location:
Columbus, OH
Posted:
October 23, 2021

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Resume:

Jeffrey Rood

614-***-**** **** Charing Rd. Columbus, OH 43221 ado4yy@r.postjobfree.com

Summary

I am a results oriented, passionate professional with over 20 years of excellent customer service and relationship management in the financial industry. I have advanced my career from the US Navy, to a Financial Advisor, to a Wholesaler in the mutual fund industry to the Owner and Operating Manager of my family's small business. I offer excellent interpersonal skills, am highly organized, able to solve complex issues to achieve customer satisfaction while protecting company interests.

Skills

Microsoft Word, Excel, Power Point, Oracle, Excellent Customer Service, Problem Solving, Verbal and Written Communication Skills, Conflict Resolution, Sales Tracking and Analysis, Expense Reduction, Account Management, Technical Training, and a Team Player

Entrepreneurship

Co-Owner / Operating Manager

America's Best Moving Company - Columbus, OH

July 2008 to Present

Responsible for providing excellent customer service to new and existing customers.

Exceling in sales through inbound and outbound sales calls demonstrated by increasing sales from a start up company to over $500,000 in annual sales.

Responsible for scheduling customer reservations and staffing those reservations.

Responsible for management of staff.

Tracking sales and sales trends enabling the company to utilize the largest current lead source in an ever-changing industry.

Reducing expenses by tracking and analyzing expense trends.

Setup and implementation of marketing campaign strategies that improved our online reputation from a Google rating of 3.2 stars to 4.9 in an extremely challenging industry.

Setting pricing to fit with the current market in a cyclical industry that enables the company to compete and excel against national competitors.

Resolving customer service issues and complaints while protecting the company’s interest resulting in a tremendous amount of repeat customers and a large amount of referrals.

Financial Industry

Vice President, Sales, Ohio Territory, Columbus, OH

ING – Columbus, OH

January 2001 – July 2003

Responsible for increasing sales from existing customer based within Ohio territory of Financial Advisors.

Responsible for creating new customers within Ohio territory through prospecting Financial Advisors and utilizing past contacts.

Responsible for being a subject matter expert within the mutual fund industry.

Responsible for tracking expenses and maintaining a budget.

Vice President, Ohio Territory, Columbus, OH

AllState – Columbus, OH

March, 1999 to December, 2000

Responsible for increasing sales from existing customer based within Ohio territory of Financial Advisors.

Responsible for creating new customers within Ohio territory through prospecting Financial Advisors and utilizing past contacts.

Responsible for being a subject matter expert within the mutual fund industry.

Responsible for tracking expenses and maintaining a budget.

Financial Advisor, Columbus, OH

Smith Barney / Prudential

January 1994 - March, 1999

Responsible for generating new business through prospecting.

Responsible for providing excellent customer service to existing clients.

Responsible for being a subject matter expert in all financial instruments.

Responsible for being a subject matter expert in financial market trends.

Military

U.S. Navy - Air Traffic Controller

Cecil Field, Jacksonville, FL / USS Coral Sea, Norfolk, VA

Education

Embry-Riddle Aeronautical University, Jacksonville, FL

Bachelor of Science, Professional Aeronautics,



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