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Development Co Water Authority

New York, NY
65k - 70k annually
October 23, 2021

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D’Ann Dunston

Amherst, NY

Phone: 716-***-**** Email:


● Practical Experience as an Executive Assistant, Legal Assistant, Sr. Administrative Assistant, Legal Mortgage Specialist, KYC Analyst, Title & Appraisal Reviewer, OT/PT Medical Office Manager, OB/GYN Medical Secretary, Labor Assistant Office Manager, Certified Practice Facilitator, and Visa Processor at Canadian Consulate. Legal Typing: Briefs, Subpoenas, Petitions, Motions, Memorandums, Case Management of Files (CF/ECF), Compliance/Review of Contracts, Investigation Reports, Agreements, Labor Grievances, Power-of-Attorney, Note, Deed, and the TIL. Proficient with Microsoft suite including Excel and Outlook. Typing skills: (65-70 wpm). Construction/Engineer technical typing: (proposals, bids, specifications, RFD's), and logistics transportation matters. EXPERIENCE

Buffalo Board of Education City Hall (Contractual) 08/2020 - 10/2020 Buffalo NY Legal Secretary Office of Labor Relations

● Perform 100% legal/administrative tasks, draft correspondence, and legal documents,

● Setup new cases files, scan on a daily basis incoming mail to appropriate files within the system,

● Draft/process grievance settlement payments and submit to the Finance Dept for approval.

● Email rescheduled notices pertaining to grievance meetings to all invite/attendees, and receive/route all incoming calls.

Catholic Health Services (Contractual) thru CTG 10/2019 - 11/2019 Buffalo NY Data Validation Specialist

● Reviewed/abstracted 100% patients' info from current database to merge or integrate with new database. Fidelis Care Health Insurance (Contractual) thru Healthcare Support 02/2019 - 04/2019 Getzville NY Medicaid/Medicare Support Specialist

● Interacted 100% with providers, and healthcare medical assistants pertaining to verification of approvals related to patients Medicaid/Medicare health services.

Excellus (Univera Healthcare) (Contractual) thru Aerotek 08/2018 - 01/2019 Williamsville NY Administrative Enrollment Specialist

● Performed 100% enrollment processing in accordance with HIPAA regulations on Medicaid/Medicare members,

● Maintain 50% all groups’ info, benefit changes, cancelations & reinstatements utilizing Siebel, STM & IG systems, which consist of updating various tables & validating data/input on daily error reports electronically to ensure accurate enrollment.

NYS Office for People with Developmental Disabilities (Contractual) thru Knowledge Builders 05/2018 - 08/2018 W Seneca NY

Sr. Administrative Assistant (Internal Affairs)

● Support/interact with lead investigator and four (4) field investigators performing 100% administrative tasks on cases directed to NYS Investigation Internal Affairs Dept. and

● Assist 80% with new and existing cases, which consist of updating information, 30% retrieving/uploading data to generate varied reports, scanning and closing files. PUSHBuffalo Organization (Contractual) thru Staff Buffalo 10/2015 - 10/2017 Buffalo NY Executive Compliance Contract Assistant to Director of Finance

● Perform 100% administrative duties for executive management. Responsibilities include screening calls, managing director's calendar, making travel, meeting/event arrangements, case management on files' update, create filing structure of financial contracts, agreements, insurance policies of properties, grants and related material with vendors, D’Ann Dunston

Amherst, NY

Phone: 716-***-**** Email:

● Review/ monitor 100% of contracts, agreements, ensure compliance of state applicable rules/regulations and

● Research 60% and prepare reports as needed. Stay abreast on new trends/innovations in the field of contracts, compliance and logistics with regard to transportation. CWA (Communications Workers of America) District 1 (Contractual) thru EGW Agency 08/2015 - 10/2015 Buffalo NY

Executive Administrative Assistant

● Generate 100% correspondence, grievances, agreements, contracts, assist CWA representatives with setting up files for arbitration hearings, process NLRB forms related to charges against employers, filing and scanning documents and

● Process 100% petitions pertaining to new bargaining platforms utilizing CWA's in-house software. Norstar Development Co. (Contractual) 08/2014 - 11/2014 Buffalo NY Executive Assistant

● Collaborated 100% with program director and four (4) project managers with managing the day-to-day operations of providing administrative tasks, scheduling appointments, coordinated logistics meetings, drafted correspondence, preparation of bids, proposals/specifications and 60% with vendors for supplies. Bank of America 05/2012 - 05/2014 W. Seneca NY

Legal Process Support Specialist

● Worked assigned pipeline on a daily basis; which consist of 20-25 accounts to distinguish the process of the delinquent loan accounts in default based on the program & borrower's circumstances and/or in some cases bankruptcy involved collaborating with the legal dept. in compliance to Bank of America's policies and all financial regulations,

● Reviewed legal mortgage documents before borrowers’ closing as well as underwritten loans for approval within the guidelines of the financial institute and

● Monitored KYC 100% to centralized client’s onboarding and performed due diligence data to address regulations, guidelines and customers’ requirements.


New York State Office of Attorney General (Contractual) thru Kelly Services 10/2011 - 01/201 Buffalo NY Legal Secretary

● Supported Deputy Attorney General and two (2) Attorney Generals drafting legal documents, correspondence for State Litigation, EBT depositions and updated/maintained attorneys' calendars,

● Daily updates 100% on documents/case management of files and e-filing in compliance with the federal court and

● Utilized in-house software program SilverCase 100% to obtain complex facts, files, other pertinent information of cases, related records, scheduled appointments, court appearances and travel vouchers. Petrone & Petrone, P.C.; Watson, Bennett et al.; Brown & Kelly, LLP (Contractual) 11/2006 - 09/2011 Buffalo NY

Legal Assistant/Paralegal (Insurance litigation)

● Proven ability in process of litigation preparation 100% defense for insurance companies,

● Collaborated 80% with Legal Nurse Consultant for litigation purposes to obtain pertinent information from medical records to identify the medical standard of care involved and

● Assisted 100% partners and associate attorneys with dictation/drafting of legal instruments, transcribing medical records for litigation purposes, EBT/depositions for litigation defense for insurance companies, billing & 25% case management of files.

D’Ann Dunston

Amherst, NY

Phone: 716-***-**** Email:


University @ Buffalo School of Medicine - Buffalo NY - Certified Practice Facilitator Kaplan University - Orlando FL - Bachelors of Science, Paralegal Studies, In Progress ECC North Campus - Williamsville NY - Associates Degree, Computer Information Systems: CIS

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