Store Manager Customer Service

RENESSA SMITH

Derr

Professional Summary

Resuls-driven retail management professional determined to exceed company sales goats.

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essful at leveraging financial and marketing education to make smart purchasing and

merchandising decisions. Forward-thinking in addressing and resolving concems, optimizing policies

cand engaging with customers to promote loyalty and dive soles

High-performing Store Manager familiar with managing range of personaities to effectively build

consensus and achieve operational targets. Experienced with stand-alone stores as well as mall

environments, Revitalaes operations and adapts to changing merket conditions.

Seasoned Store Manager specializing in management of retail locations. Polished professional skiled

at training employees on exceptional customer service etiquette and sales techniques. Giftedin

overseeing all facets of customer-facing and back end operations.

Accomplishments

‘= Exceeded monthly store soles goals Number months in arow.

'* Ackieved Result by completing Tosi with accuracy and efficien

«Supervised team of Number staff members.

Skills

© Maximizing Profitabitty + Bonk depost procedures

Training and Development « Staff raining and development

# Team Leadership ‘Training and mentoring

# Store Management * Merchandising

* Operations * Staff Management

* Customer Relations * Vendor management

Work History

Store Manager 02/2014 to Current

Dollar Tree ~ Summit, IL

‘= Approved regular payroll submissions for employees.

= Coached sales associates in product specifications, sales incentives and selling techniques,

significantly increasing customer satisfaction ratings.

‘= Managed store employees successfuly in fast-paced envionment through proactive

communication and postive feedback

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