Studio Manager Customer Service
Resume:
Kara Clontz
Denver, CO *****
**********@*****.***
OBJECTIVE
To lead a group of productive and innovative professionals so that I may help my team help others through insightful knowledge, trust, and growth experiences while also expanding my knowledge through teamwork and support.
EXPERIENCE
Orangetheory Fitness, Denver, CO - Coach/Assistant Studio Manager
FEBRUARY 2021 - PRESENT
●Lead group fitness classes with consistent start and end times, while ensuring that member’s needs were met through personal recognition and quality service.
●Supervised day-to-day customer service operations throughout a busy, high trafficked area.
●Trained and mentored top customer service team members in effectively understanding customer needs and how to effectively meet them.
●Assisted members with client concerns, refunds, returns, and warranties.
The Root Cafe, Little Rock, AR - Sous Chef
AUGUST 2017 - AUGUST 2020
●Aligned seasonal plans with local ingredient availability for optimizing promotional dishes.
●Act as Head Chef when required to maintain excellent service and quality dishes.
●Managed menus as well as other kitchen staff when servicing large events.
●Training line cooks as well as food preparers on extensive culinary techniques to insure kitchen workflow and improve productivity.
Advanced Sun Systems, Little Rock, AR - Studio Manager/Sales & Customer Service
FEBRUARY 2014 - JANUARY 2018
●Recruiting, hiring, managing schedules, training staff, quarterly employee feedback meetings, and delegating tasks to team members.
●Managing salon receipts and expenses by maintaining books and depositing daily revenues.
●Compiling sales data from previous years to make/meet current goals for self and team members.
EDUCATION
Southern Arkansas University, Magnolia, AR - Bachelor of Science in Biology
DECEMBER 2014
NASM Certified Personal Trainer/ CPR/AED
JULY 2021
SKILLS
●Complaint Resolution
●Customer Satisfaction
●Critical Thinking and Analyzing
●Team Building and Training
●Task Delegating
●Exceptional Written and Verbal Communication
●Works Well Under Pressure
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