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Studio Manager Customer Service

Location:
Denver, CO
Salary:
65,000/year
Posted:
October 23, 2021

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Resume:

Kara Clontz

**** * ****** ***

Denver, CO *****

870-***-****

ado4xk@r.postjobfree.com

OBJECTIVE

To lead a group of productive and innovative professionals so that I may help my team help others through insightful knowledge, trust, and growth experiences while also expanding my knowledge through teamwork and support.

EXPERIENCE

Orangetheory Fitness, Denver, CO - Coach/Assistant Studio Manager

FEBRUARY 2021 - PRESENT

●Lead group fitness classes with consistent start and end times, while ensuring that member’s needs were met through personal recognition and quality service.

●Supervised day-to-day customer service operations throughout a busy, high trafficked area.

●Trained and mentored top customer service team members in effectively understanding customer needs and how to effectively meet them.

●Assisted members with client concerns, refunds, returns, and warranties.

The Root Cafe, Little Rock, AR - Sous Chef

AUGUST 2017 - AUGUST 2020

●Aligned seasonal plans with local ingredient availability for optimizing promotional dishes.

●Act as Head Chef when required to maintain excellent service and quality dishes.

●Managed menus as well as other kitchen staff when servicing large events.

●Training line cooks as well as food preparers on extensive culinary techniques to insure kitchen workflow and improve productivity.

Advanced Sun Systems, Little Rock, AR - Studio Manager/Sales & Customer Service

FEBRUARY 2014 - JANUARY 2018

●Recruiting, hiring, managing schedules, training staff, quarterly employee feedback meetings, and delegating tasks to team members.

●Managing salon receipts and expenses by maintaining books and depositing daily revenues.

●Compiling sales data from previous years to make/meet current goals for self and team members.

EDUCATION

Southern Arkansas University, Magnolia, AR - Bachelor of Science in Biology

DECEMBER 2014

NASM Certified Personal Trainer/ CPR/AED

JULY 2021

SKILLS

●Complaint Resolution

●Customer Satisfaction

●Critical Thinking and Analyzing

●Team Building and Training

●Task Delegating

●Exceptional Written and Verbal Communication

●Works Well Under Pressure



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