Grocery Manager Store

Dominic Cabot

**** ******** *****, ********* **** 44089

Cell: 440-***-****

ado4ve@r.postjobfree.com

Summary

Dedicated Store Manager with more than 35 years in retail and customer service. Possess a firm commitment to customer service that has been described as "second-to-none" by employers. Reliable and friendly store manager who quickly learns and masters new concepts. Passionate about helping customers and creating a satisfying shopping experience. Skills

Customer engagement

Interpersonal and written communication

Employee management

Ordering of products

Product display oversight

Training and mentoring

Issue and conflict resolution

Experience

Save-A-Lot Inc.

Store Manager

Amherst, Lorain, Elyria, locations, Ohio

Addressed customer inquiries and resolved

complaints.

March 2007 to present

Performed assigned projects and completed checklists in an efficient and accurate manner. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Resolved customer problems by investigating issues, answering questions and building rapport. Worked closely with the district manager to formulate and build the store brand. Plainly put, I ordered, hired, trained, wrote schedule, did period sales forecasting, all administration tasks/duties, merchandised, unloaded and put trucks away within same day of arrival. In addition, I have a deep knowledge of both produce and meat departments, of a profit and loss statement and possess shrink/loss prevention acumen.

Catalano's (Giant Eagle)

3rd Shift grocery manager

Highland Hts., Ohio

Addressed customer inquiries and resolved

complaints.

July 1999 to February 2007

Performed assigned projects and completed checklists in an efficient and accurate manner. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. In

"plain English," I was responsible for unloading and stocking entire semi grocery trucks every night, supervising a crew of ten to 12. Also, for merchandising, setting of displays and setting of ads. Also, ordering for a conventional grocery store.

Resolved customer problems by investigating issues, answering questions and building rapport. Worked closely with the district manager to formulate and build the store brand. Revco

Store Manager

South Euclid, Ohio

Stocked and restocked inventory when shipments

were received.

Wrote order supply requests to replenish

merchandise.

July 1987 to August 1999

Delivered excellent customer service by greeting and assisting each customer. Resolved customer problems by investigating issues, answering questions and building rapport. Worked in pharmacy

Performed all paperwork and administrative duties

Hired, trained, supervised

Education and Training

Brush High School 1987

High School Diploma

Lyndhurst, Ohio

Activities and Honors

Won many awards/honors in my 14 1/2 years with Save-A-Lot. 1) Became the fastest assistant-to-store manager in Ohio division history when I was promoted after 7 months in 2007.

1) Was twice the most profitable store in Ohio division (out of 65 stores in Cleveland/Akron/Canton market.) 2) Was routinely among the top three in lowest labor percentage. 3) Routinely among the top five in customer perception audits and food safety audits. 1) Became one of only 4 training store managers (out of 65) and I was the FIRST ever manager given this role. Hand-picked dozens of candidates, literally at minimium wage/entry level, trained and promoted to front end, shift lead, assistant manager and in some cases, ultimately, to store manager. Additionally, I was given dozens more trainees from other stores to train, promote and send back to their "home" stores.

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