Ashish Navinchandra Bhagat Date of Birth: **th February1979

Current Address Details

Prakhar Sahal

3C, 1st Floor, Powhattan,

Boat Club,R. A. Puram,

Chennai 600028

Contact: 981-***-****

Email: ado4tf@r.postjobfree.com

PROFESSIONAL SUMMARY

Proficient in effectively managing all administrative functions for Contact Center Operations.

Ability to independently drive & implement Administrative Interventions.

Clarity of Administrative function.

Team player as well as a leader. Good Interpersonal skills.

Generalist WFM Profile with an exposure to all aspects of the WFM and Marketing function.

EMPLOYMENT HISTORY: 13 years 2004 -2020

Name of Company

Position Held

Tenure

Hammer knock Pressotechnologies (I)

Pvt Ltd

Officer - Marketing

1st August 2018 – 31st August 2020

Sitel India Ltd

Lead

15th June, 2015 - 14th January 2017

Tech Mahindra Pvt Ltd

Team leader

6th April 2009 _ 15th May 2015.

IBM Daksh Pvt Ltd

Deputy Manager

15th Nov 2007 _ 28th March 2009

Sitel India Ltd

Team leader

5th Feb 2004 _ 3rd Nov 2007

Cobit Engineering Pvt Ltd

Engineer - Estimation

24th Nov 2002 _ 25th Nov 2003

Sulzer Pumps (I) Ltd

Engineer - Maintenance

24th Sept 1998 _ 25th Sept 1999

Notable Attainments

Was a key member in managing an administrative role during 26/7 floods in Mumbai.

Collation of following data :-

a)Total Head Count Data for every process according to their schedules.

b)Movement of advisors from base floor to first floor due to floods (Approximately 300 advisors) along with complete support staff ( All Stake holders)

c)Discussion with stake-holders regarding requirements for food / Transport/Stay basis the headcount.

d)Speaking with every individual who was impacted post floods.

e)Developing a Standard Operating procedure to tackle such emergencies in future.

Was a major contributor in execution of Setting of Sitel WFM Hyderabad

Experience in designing a Weekly Seating Plan detailing to determine the required seats required for a Particular process.

Organizing staffing schedules based on their responsibilities every week.

Was a key member in developing a customer specific system as per the design specifications which included Belt conveyors, Screw conveyors, Vibrating Feeders, Slide gates, Rod Gates, Apron Feeders and helped in getting the contract for ISPAT Industries to the tune of 5 Crores.

ACADEMIC CREDENTIALS

Degree

Institution & University

Year

Percentage

B.E (Production)

V.Y.W.S College of Engineering Badnera

2002

65.90 %

Diploma - Machine Tools and Maintenance

Fr. Agnel Polytechnic, Vashi

1998

65.58%

S.S.C

P.V.G.’s Vidya Bhawan, Ghatkopar

1994

76.85%

This is to certify that the information submitted above is true and correct to the best of my knowledge and belief.

Ashish Navinchandra Bhagat

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