Jennifer Quick

443-***-**** ado4pw@r.postjobfree.com Annapolis, MD 21409

SUMMARY

Motivated individual with experience editing and proofreading administrative and customer support in both office and virtual settings. Personable and dedicated, with extensive experience in high-volume, multi-tasking situations. Solid team player with upbeat, positive attitude. Articulate, enthusiastic and results-oriented, with proven skills in establishing a rapport with clients.

SKILLS

Administrative Support

Customer Service/Customer Support

Multi-line Phone System

Inbound and Outbound Calls

Account Management

Planning and Coordination

Analysis Skills

Teaching/Training

Conflict Resolution

Proofreading

Copy Editing

Writing Skills

CRM Software

Microsoft 365-Word, Excel, Outlook, OneNote, PowerPoint

Windows XP, 8,10

Google Suite

Adobe Acrobat DC

DocuSign

Zoom

EXPERIENCE

Freelance Assistant

September 2020-Present

Editing and proofreading typed and hand-written copy for businesses and freelance authors

Assisting a freelance medical appointment setter

Customer Service Representative, Capital Gazette Communications LLC

Annapolis, MD September 1993-May 1998

Handled a high volume of inbound/outbound customer calls daily

Acted as a liaison between customers and delivery personnel

Created and updated customer accounts

Handled customer inquiries or concerns pleasantly and efficiently.

Donation Solicitor, National Children's Center

Silver Spring, MD January 2007-September 2007

Solicited donations over the phone

Teacher, St. Paul's Lutheran School

Glen Burnie, MD September 2001-May 2002

Planned and taught lessons on various subjects

Tutor, Huntington Learning Center

Edgewater, MD September 1993-January 2004 (3 different centers)

Tutored students in various subjects

EDUCATION AND TRAINING

Bachelor of Science Degree

Liberal Arts, Salisbury University, Salisbury MD May 1991

Areas of Study and Interest: Psychology, Teaching, Biology

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