Administrative Assistant Office

SHELBY ROSS

**** ******** ***** *******, ** ***** ****.********@*****.***

301-***-**** (h), 301-***-**** (c)

PROFESSIONAL SUMMARY

Enthusiastic and professional. Experienced and organized administrative assistant with thirteen years of experience in a wide range of office administration tasks. Able to work under pressure and collaborate effectively with team members. Very detailed oriented and possess excellent customer service skills. Quickly acclimate to different environments and are open to new processes and technologies. Able to multitask various projects proficiently. Dedicated to providing thorough support in Microsoft Outlook, Word, PowerPoint, Kofax/Power PDF (Adobe), Excel and Internet Explorer. Known for maintaining positive, organized atmosphere.

SKILLS & ABILITIES

Effective Communication Skills (written and verbal)

Prioritization and Problem-solving.

Knowledge of Organization and Planning.

Research and Analysis.

Momentum Database System

Detailed Oriented.

Excellent Customer Service.

International Training in Communications Organization

Proficient in Microsoft Office, Word, Excel, PowerPoint, Outlook and Internet Explorer

EXPERIENCE

YMCA - Lead Teacher

Washington, DC • 09/2015 - 05/2021

Consistently use active listening skills with students and other staff members.

Responsible for preparing breakfast for children ranging from ages of 4-5.

Assisted Receptionist with front desk coverage, (i.e., answering phones, greeting, and escorting visitors).

Prepared monthly progress and attendance reports.

Prepared age-appropriate games and learning essentials daily for children ranging from the ages of 4-5.

Prepared permission slips for parents' signature for various field trips.

Assisted children with homework assignments.

Prepared monthly lesson plans for classroom activities.

Cleaned facility, before and after, in preparation for the children.

Worked one-on-one with students and student teachers to increase overall classroom success.

The Red Cross - Project Specialist

Washington, DC • 05/2012 - 01/2014

Accurately coding donors' donations and contributions following the business rules established by the organization for aligning the codes with the financial revenue streams reports to be reconciled with the General Ledger.

Updating 11 different reports for each of the specific codes, ranging from 100s of accounts per file, to a few 100, 000s.

Researching Organizations/Corporations on the internet for proper coding.

AARP - Administrative Assistant

Washington, DC • 03/2012 - 05/2012

Performed administrative support to staff members.

Responsible for answering telephones and assisting callers with inquiries.

Maintained, prepared, and printed the Controllers Calendar.

Processed purchase requisitions.

Scheduled staff meetings monthly.

Distributed all in-coming mail to departmental staff.

The Red Cross - Administrative Assistant II

Washington, DC, DC • 08/2011 - 12/2011

Provided administrative support to Chief Audit Director and other senior staff.

Proficiently answered telephone calls and assisted callers with various inquiries.

Prepared variety of documents, i.e., memo, spreadsheets, and letters.

Ordered office supplies monthly and maintain office equipment.

Distributed all in-coming mail.

Maintained Director's calendar daily.

Scheduled meetings and conference calls for senior staff.

Assisted with departmental budget process, including reconciling discrepancies in financial statements, inputting and receiving financial documentation.

Proofreading of Audit Reports

AARP (Legal Counsel for the Elderly) - Office Assistant/Receptionist

Washington, DC • 06/2010 - 11/2010

Provided administrative and clerical support to the Ombudsman Program.

Coordinate and maintained records for staff.

Entered incoming calls into the Morris Database System.

Responded to the hotline calls and forward the information to one of the Ombudsman.

Generated monthly reports using the OmbudsManager Database.

Ordered all supplies.

Assisted with the Discharge/Transfer Notices from various DC Nursing Facilities.

Scheduled conference room for meetings.

Library of Congress - Staff Assistant

Washington, DC, DC • 02/2009 - 03/2010

Generated and reviewed monthly budget reports for senior staff.

Performed xeroxing of various documents for distribution.

Performed administrative and clerical duties with minimal program support and established well-organized filing system.

Retrieved invoices from Momentum database and input data into Excel for processing.

Prepared and processed purchase requisitions for senior staff signature.

Distributed all in-coming mail and prepared spreadsheets.

Proofread, edited, and finalized correspondence, memos and routine office documents.

Responsible for ordering supplies for all staff.

Prepared and maintained office calendar.

Howard University - Administrative Assistant

Washington, DC • 07/1997 - 10/2008

Maintained office calendar, scheduled meetings, and conferences for senior staff.

Responsible for answering phones and directed callers appropriately.

Consistently delivered or emailed messages to appropriate personnel.

Greeted and signed in numerous patients and students coming into medical facility.

Prepared supply orders for staff monthly and distributed mail as needed

Prepared and edited more than 100 students final and midterm examinations.

EDUCATION

Brookwein Business School

Washington, DC • 08/1980

Certificate of Completion

Cardozo Senior High School

Washington, DC • 06/1979

Graduated

REFERENCES

REFERENCES WILL BE PROVIDED UPON REQUEST.

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