Office Assistant Front Desk

Shilo Janes

*****.**********@*****.*** 860-***-****

** **** *****, *********, ** 06029

PROFESSIONAL SUMMARY

Positive and upbeat office manager skilled in managing expectations with timely information and clear communication. Offers great people skills, knowledge of facility operations, and detail-oriented approach to documentation. Team-oriented with strengths in time management and multitasking. Office Assistant with 8+ years of experience handling confidential tasks and making routine office tasks as efficient as possible. I believe hard work and dependability are key factors in good work ethic.

SKILLS

Reception management Front desk supervision

HIPPA compliance Alice Training

Eligibility determination Appointment scheduling

Training employees Expertise in Microsoft Excel

OnBase Microsoft Word

Epic

Experience

Patient Service Representative

Hartford Hospital- Enfield, CT January 2013- Current

Set up patients for appointments with timely benefit verification, referral processing, and insurance authorizations.

Oversaw front desk operations, including lobby maintenance, patient check-in, and general office reception.

Coordinated medical office forms, including new intake forms and HIPAA- mandated releases.

Creating and obtaining insurance referrals.

Met financial targets by collecting payments and updating accounts with current payment information.

Served patients by answering calls, scheduling appointments and coordinating registrations.

Purchased office supplies, always being cautious to maintain budgets

Contact vendors to complete maintenance required

EDUCATION

Three Rivers Community College Norwich, CT August 2005

Windham Technical High School Willimantic, CT May 2004

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