Network Specialist Manager

DAVID MITCHELL

Parkton, NC *****

910-***-**** *****.*.**********@*****.***

www.linkedin.com/in/david-mitchell-959a21126

INFORMATION TECHNOLOGY PROFESSIONAL

Certified Information Technology (IT) Professional and Army Veteran with an active Secret Security Clearance leveraging over 15 years of experience. Possess a demonstrated history of network management, troubleshooting, training, and evaluating to effectively mitigate operational concerns. Excels in managing and training teams of 20+ to increase organizational effectiveness. Currently working towards a Bachelor of Science in Cyber Security.

Cloud Computing

Cisco Call Manager

Distributed Computing

Network Management

Training Development

Systems Improvement

Effective Communication

Active Directory

Time Management

EDUCATION CERTIFICATIONS

CompTIA Network+ Certified

CompTIA Security + Certified

PROFESSIONAL EXPERIENCE

United States Army Various Locations 2011 – Present

IT Operations Manager (2015 – 2021)

Enforced policy and procedural guidance across the organization receiving a commendable rating of 97% during external inspections.

Trained and certified 61 employees in communications security (COMSEC) operations ensuring the proper handling of all information.

Managed the network trouble ticket system successfully resolving 160+ automation work orders in under a year.

Coached and mentored a team of 50 resulting in 10 promotions.

Network Manager (2013 – 2014)

Maintained a $1M network operations package with zero loss of functionality.

Implemented Dynamic Multipoint Virtual Private Network (DMVPN) tunnels increasing network stability by 25%.

Created Joint Network Node (JNN) certification criteria resulting in the publication of evaluation standards across 7 partner organizations.

Network Specialist (2006 – 2012)

Completed 33 satellite linkway terminal upgrades to provide improved network stability.

Managed the upgrade of 17 remote satellite terminals ensuring consistent communication between partnered organizations geographically dispersed throughout mountainous regions.

Trained 20+ junior employees on network protocols and troubleshooting procedures producing a 25% increase in operational efficiency.

Performed monthly maintenance on all network operations equipment ensuring 100% operability.

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365 (Power Point, Word, Excel) G-Workplace

Operating Systems: Microsoft Windows

Contact this candidate