Personal Assistant Executive
Resume:
PROFILE
Resourceful and task-oriented with * years’ experience in administration and provision of executive support to high level executives.
Proficient in administrative support, customer service, coordination, domestic and international travel arrangements, work permit/Visa processing and import logistics. Skill Highlights
Goal-oriented
Initiative
Time management
Microsoft Word,Excel,Outlook,
SAP(Basics)
Dependable
Team Work
Customer service
Willingness to learn
Education
Bachelor of Science: Business Management
University of Zambia - 2020 – On-going
Diploma: Business Administration and Management
NIEC School of Business Management Trust – 2004 – 2007 SAP Business One: In-House training
Mansa Sugar Ltd – Jan – March 2020
Work Experience
Mansa Sugar Limited - Executive Assistant
Jan 2016 – Present
Provide administrative support to the CEO, Board members and Senior managers
Coordinating appointments and meetings
Acting as point of interaction between the CEO,
employees and clients
Handling highly sensitive material and maintaining discretion and confidentiality.
Making domestic and international travel arrangements i.e. flights and accommodation.
Maintaining files and updating records
Preparing expense reports and reimbursement for executives.
General office management
GRACE NGOMA Address:
C/O Mansa Sugar Ltd, Chembe District, Luapula
Phone:
Email:
*****.******@*****.***
Assigned HR duties
Prepare expatriates’ employment offer letters/Contracts and NAPSA online registration,
Process work permits and Visas for expartriates
Maintenance of management attendance.
Assist with preparation of salary transfer letters for expatriates
Booking flights for expatriates to and from their countries of origin Assigned Basic Book- Keeping duties
SAP Business one - Creating purchase requisitions, purchase orders and Goods Receipt Purchase order
Management of petty cash
Assist with supplier payments – RTGS, DDACC and cheques
Reconciliation of supplier accounts
Assigned Insurance duties
Application and renewing of Insurance policies
Preparation of insurance claim documents and following up on claim settlements
Ensure timely payment of Insurance premiums
Update and maintenance of insurance records
Assigned Import Logistics duties
Arranging and completing associated paperwork.
Ensuring documents are timely sent to the Freight forwarder and customs clearing agent
Coordinating with the freight forwarder and Customs clearing agent
Track shipments and address any delays and issues arising Mukwa Lodge & Restaurant - Oct 2011 – Dec 2015
Front Desk Clerk
Made room and restaurant reservations through phone, emails and walk-ins
Answered phone calls, replied to emails and dealt with face to face enquiries.
Recorded and updated reservations on SEMPER (a hospitality software)
Informed housekeeping about room status and ensured that all rooms are cleaned.
Welcomed, registered, and assigned rooms to the guests
Listened to and resolved guest complaints
Posted charges to guest accounts and processed payments
Prepared quotations, customer invoices and received payment by cash, company cheques and Visa debit cards
Recorded guest comments and complaints
Maintained a professional relationship with guests
Maintained a clean reception area to show a professional image of the lodge
Performed data entry and other administrative duties Assigned Stock Control duties
Prepared stock requisitions
Received and inspected stock for damages and expiry dates
Updated and maintained stock cards
Carried out stock counts and prepared reports
Nsobe Game Camp - Oct 2011 – Dec 2015
Receptionist
Made reservations for accommodation, restaurant and game drives
Greeted, registered, and assigned guests to their rooms
Answered phone calls, replied to emails
Welcomed, registered, and assigned rooms to the guests
Ensured that all rooms are cleaned and well maintained
Resolved guest complaints
Prepared quotations, customer invoices and received payments
Performed data entry and other administrative duties Assigned Stock Control duties
Prepared stock requisitions
Carried out weekly purchases
Updated and maintained stock cards
Carried out stock counts and prepared reports
REFERENCES
1. Mr.Ramesh Kumar 3. Mr.Janak Patel
Chief Executive Officer Managing Director
Mansa Sugar Ltd Mukwa Lodge & Restaurant
Chembe District,Luapula Kitwe
Cell: 260-***-***-*** Cell: 260-***-***-***
2. Mr.Kendra Kumar Bhardwaj 4. Mrs.Fiona Tomlinson Finance Manager Managing Director
Mansa Sugar Ltd Nsobe Game Camp
Chembe District,Luapula Tel: 260-***-***-***
Cell: 260-***-***-***
Contact this candidate