** **** ******

774-***-****

ado4df@r.postjobfree.com

Brandon Men

Objective:

With a Bachelor's Degree in Computer Informations System and being well versed in the IT support analyst position, I believe I can not only provide the skills and assistance to a thriving and reputable company, but also the drive and motivation to learn more and improve as an employee and support analyst. In my several years of experience in the world of IT support, I look forward to contributing to a company that is looking to take on an individual who is devoted to providing the most accurate and efficient services.

2013-2018 Rhode Island College Providence, RI

●Bachelor Degree Major in Computer Information System

●Bachelor Degree Minor in Business Administration

●Co-Developed a website for a reputable company in 2013 with two other colleagues

2009-2013 Attleboro High School Attleboro, MA

●Enrolled in Graphic Communications CTE program for three years

oEnrolled in graphic design for 3 years and developed skills on how to operate Photoshop and how to print photos from design phase to production phase

Experience

2021-Present Citizens Bank Johnston, RI

Desktop Technician

●Reimage computers

●Install and uninstall programs

●Provide timely support for hardware, software and network-related issues, responding to and solving ~50 weekly tickets

●Diagnose and Troubleshoot printer, hardware, software issues

●Provided tier-I support and resolved tickets regarding server, desktop, printer

●Performing PC performance optimization, installation of OS, softwares, and specified patches and updates.

●Reviewing systems tickets daily and reprioritized the ticket resolution to ensure compliance with service level agreements.

2019-2021 AAA Northeast Providence, RI

Help Desk Analyst

●Problem solved issues regarding devices and logins over the help desk phone

oPush profiles

oReplace tablets that were either broken or connection issues

●Set up push to talk devices and tablets

●Created groups and one to one communications with PTT devices

●Document procedures on staging devices

●Experienced in Airwatch (MDM), Verizon dashboard

●Established excellent service by walking callers through new installations and configurations.

2018-2019 Teknor Apex Pawtucket, RI

Computer Operator

●Monitor backups using AS400 and Robot

●Managed and prioritized daily promotions into test systems then into a production system

●Help Desk Support

o A.D, VPN, printing issues

oDeployed images on new computer for users

oProvided a clean and well stocked conference rooms

oTagged new inventory

●Rebooted servers when needed

●Monitor daily operations to ensure efficiency and optimum performance within the system

2017-2018 Geek Squad North Attleborough, MA

Consultation Agent

●Assisted and resolved issues concerning clients computers and/or electronics’

oProvided accurate over the counter fixes in a timely manner

oChecked in computers to perform hardware diagnosis, run virus scan, backup hard drive prior to performing a operating system refresh when the client approves it

●Perform new setup’s and updates on client computers

oInstalled programs for the client when requested

oImport photos and documents from a backup, hard drive etc.

oReassured clients that assistance is always provided for them with any questions in the future

●Test functionality of computers and electronics

2015-2017 Best Buy North Attleborough, MA

Sales Associate

●Top performer from the territory in sales and customer experience for consecutively three month

●Awarded employee of the month for January 2017 after working there for 2 months

●Provided assistance in all departments including computer and geek squad without access to the system

oDiscussed issues such as, setting up appointments for walk in clients

2013-2015 Rhode Island College Providence, RI

Computer Lab Assistant

●Resolved student account issues

oReset passwords whether in person or over the phone

oFilled out forms for expired accounts to send to supervisor in order to reinstate account

oProvided assistance for students with Microsoft word, email, general questions with computers

oProvided assistance for professors with blackboard; uploading assignments, filling out grades

●Reimaged all computer labs on campus

oTest all applications on the computer after re imaging the computers

●Physically set up computer labs

oConnected monitors, keyboards, computers to the network, cleaned the monitors, organized the computer labs on campus

Technical Skills

●Microsoft Windows and Mac OS; Microsoft Office (Word, Excel, PowerPoint), Web Design (HTML), Adobe LightRoom, AS400, Robot

●Familiar with: Wireshark, DNS Servers, TCP/TCIP, Power BI, Tableau, MIS, Bringg

●Bloomberg certified

Qualifications

●Ability to work under pressure

●Adamant on clear and precise goals that is to be completed them in a timely manner

●Skilled in providing leadership and assistance within a group setting, however is also able to be productive independently to resolve an issue.

●Extremely empathic and open to communicating different ways to resolve the issue(s)

●Ability to prioritize urgent tasks while maintaining a steady workflow

References

References Available Upon Request

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