Computer Operator Administrative Assistant

Pearlena

Walls-Ellis

*** ******** ****., ********, ** 19703

302-***-****

******@*****.***

Objective

To secure a position that will utilize my knowledge and experience to benefit the company and myself.

Experience

1987 – PRESENT

Administrative Assistant / Head Computer Operator / Falcon Travel, Philadelphia, PA

Self-Motivated and relates well with others

Execute database verification utilities and correcting data errors

Process special request for reports, creating work queues and assisting users with workstation problems

Monitoring the operation and maintenance of peripheral devices

Support production schedules and providing an interface between the user community and applications programmers

Ensured the timely and accurate entry of customer applications into company database

Input Accounts/Receivable adjustments into billing program after verifying required approvals are in place

Billing of all clients on data base monthly and assisting in the billing of all International Suppliers

Print Airline tickets through the SABRE Ticketing System

Responsible for the day to day maintenance and troubleshooting of the onsite network, which supported approximately 100 terminals

Mapping of drives

1989 – 1998

Computer Operator / Hospital of the Univ. of Pennsylvania, Philadelphia, PA

Retrieve and print results through various sources

Print batch patient and laboratory reports, running of housekeeping and maintenance programs, and running billing tapes and purging programs

Create and maintain neat and accurate records, files and logs for the department

Enter and Update information accurately in a timely manner

Learn new procedures/assignments within a reasonable time frame

Demonstrate familiarity with all phases of hardware maintenance and perform hardware maintenance as scheduled according to troubleshooting/cleaning procedures

Record error information, run operational readiness test and clear halts not related to hard failures

1989 – 1998

Residential Counselor / Elwyn Institute, Elwyn, PA

Direct client activity

Maintain an orderly environment

1985 – 1986

Nurse’s Assistant / Chester Care Center, Chester, PA

Attend to patient health care needs

Communicate with the patients

Education

OCTOBER 1986

Diploma-Computer Operations / Computer Learning Cntr, Philadelphia, PA

Honors Graduate

MAY 1984

BS/Liberal Studies / West Chester University, West Chester, PA

Health Science Concentration

Skills

Proficient in all Microsoft Office Programs

Excellent Writing and Organizational Skills

Innovative Self-Starter

Dependable Team Player

Meticulous attention to detail

Microsoft Windows 10

Microsoft Windows 7 Professional

Adobe Acrobat 11.0

Microsoft 365 Suite

SABRE Red Workspace

Pearlena Walls-Ellis • 856 Parkside Boulevard • Claymont DE 19703 • Phone 302-***-****

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