Angel Fansher

CSR/ Receptionist

Las Vegas, NV **122

ado41v@r.postjobfree.com

725-***-****

Outgoing and hardworking individual seeking a career in a front office or front desk, reception/admin, call center, or other similar position requiring excellent customer service skills, front and back office organizational abilities, and interpersonal communication competency. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Aerotek - Las Vegas, NV

October 2020 to Present

Aerotek is a staffing agency that hired me to work for The Unemployment Office for Hawaii. My Duties and responsibilities as a CSR were, to process claims via inbound calls, Actively assist claimants with questions about their claims, Document all encounters in clear and concise logs, Develop the knowledge of customer needs to improve customer satisfaction and loyalty, Provide outstanding customer service and also to meet individual performance standards/metrics. Customer Service Representative/Call Center

Village Capital - Las Vegas, NV

May 2020 to October 2020

At Village Capital, I work in a call center environment as a customer service rep. in our Mortgage and Escrow Dept. My main responsibilities are: answering our customers' questions and concerns regarding their accounts, processing mortgage payments, implementing the collections process, and capturing customer data in our in-house client management software. My other daily duties include: communicating with customers on our multi-line phone system, completing and issuing customer data reporting, emailing customers and staff members, and working in MS Word, Excel, and Outlook. Customer Service Representative

RDI Corporation - Henderson, NV

March 2019 to May 2020

At RDI, I worked in a call center environment as a CSR, focusing mainly on a bank campaign. I assisted customers with questions and concerns about their accounts, making sure they were completely satisfied before ending the call. Because we were working with banking customers, it was important we were polite, efficient, and discreet. My main duties included: answering calls on our multi-line phone system, sending out emails to customers and staff, and capturing customer data in our case management system. Tour Receptionist/Gifter/Concierge

Holiday Inn Vacations - Las Vegas, NV

January 2012 to December 2018

At Holiday Inn Vacations, it was my job to provide world-class service and guest satisfaction by delivering excellent customer service on a regular basis. This ensured I achieved ongoing sales and high levels of customer retention. Each day, I worked with clients to determine their needs and then recommended the right vacation product to fit in with their lifestyle. My other duties included: giving prospective client tours, ensuring the product presentation area was clean and organized, and cultivating strong buying relationships with my customers.

Reception/Sales

Diamond Resorts - Las Vegas, NV

August 2009 to December 2011

At Diamond Resorts, my main role was reception and sales. Each day, I would work on a myriad of tasks, including: processing payments, greeting and assisting customers, answering questions/concerns, selling add-on products, stocking shelves, handling and counting currency, and maintaining a clean, orderly workspace. There was an emphasis on customer service, communication, and sales abilities, as well as general skills, like: time management, basic mathematics, and organization. Tour Reception/Gifter/Concierge

Grandview Marketing - Las Vegas, NV

June 2002 to May 2008

At Grandview Marketing, my job was to welcome and check-in clients coming from the sales presentation. I assisted in coordinating the sales line by assigning clients to agents and updating tour information. Using in-house software, I was in charge of tracking all tour results by completing daily data entry of tours, as well as updating and maintaining all of our reports in MS Excel. I also handled deposits from customers and counted our till at the end of my shift. Education

High School Diploma

Horizon South High School

1994 to 1998

Skills

• Sales (10+ years)

• Customer Service (10+ years)

• Receptionist (10+ years)

• Retail Sales (8 years)

• Payments (10+ years)

• Front Desk (10+ years)

• Tourism (10+ years)

• Guest Service (10+ years)

• Marketing (10+ years)

• Management (6 years)

• Communications (10+ years)

• Training (6 years)

• Cash Handling (10+ years)

• Fast Learner (10+ years)

• Customer Service Skills (10+ years)

• Call Center (6 years)

• Phone Etiquette

• Multi-line Phone Systems

• Microsoft Windows

• Microsoft Office

• Typing

• Office Administration

• Administrative Experience

• 10 Key Data Entry

• Computer Skills

• Microsoft Excel

• Typing

• Microsoft Word

• Accounts Receivable

• Math

• Office Management

• Merchandising

• Basic Math

• Microsoft Outlook

• Escrow

• Personal Assistant Experience

• Payroll

• Financial Services (5 years)

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