Safety Supervisor Customer Service

DIANNA MICHELE BOYCHUK

*** ***** ****** *** *******, California 94578

Mobile: 510-***-****

Email: ********@*****.***

SKILLS:

PERSONAL: Bilingual Spanish and English both written and verbal, highly motivated for results, excellent customer service to problem resolution, self-motivated, excellent communication skills, creative problem solver, highly organized, excellent follow through, management skills, quick aptitude for software

MISCELLANEOUS: Order Entry, Accounts Payable, Accounts Receivable, 10key

COMPUTER: Word, Excel

EDUCATION and COURSES

San Lorenzo High School, Dublin Beauty College Language, Safety Management Certifications, Hotel Management, various Team Building and Management courses, various continued education on technique, style and hair design

EXPERIENCE:

California Hair San Leandro 09/2016 - Present

Co-Owner / Operator

Licensed cosmetologist

Provide excellent quality, service and customer satisfaction to client base

Involved in every aspect of the day to day business of salon including quality, customer relations and business retention

Promote a team building and friendly work environment for my renters

Problems solve and resolve all issues that arise in day to day business

Create and produce advertising and supplies

Recording keeping including banking, credit card processing, collecting rental fees and tax records

Dianna’s Hair Design San Leandro 10/2015 – 09/2016

Self Employed Hair Stylist

Rented station at Level 5 Salon

Provide excellent quality, service and customer satisfaction to client base

Created, generated and built business

Purchased stock and verified inventory

Excellent record keeping skills, balancing books and preparing tax information

Continual education classes geared toward new techniques, and business furtherance education.

Provide consultations to get detailed communication determining a game plan for their experience and adapting my services to each individual person in my chair.

Experience with clients that are difficult and not easy to please with excellent listening and communication skills

Being self-employed in the service industry I accomplished discipline, drive, patience, self-motivation, public relation skills, listening skills, and advanced communication skills.

MV Transportation San Leandro 04/2006 – 05/2016

Driver/Safety Supervisor

Driver

Promoted to Safety Supervisor in charge of over 150 drivers

Kept accurate account of driver records and certifications

Hired new drivers and provided behind the wheel training

Responsible or doing and maintaining accurate data for background checks and certifications with Department of Transportation, California Highway Patrol and Department of Justice,

Provided coaching and disciplinary actions when needed

Excellent personal references upon request.

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