Norma Rizk

*** *********** ** ** *******, Ontario K1W 0h4 Tel: 613-***-**** ado3x3@r.postjobfree.com

Profile

A highly competent, hard-working professional seeking a challenging position to complement proven clerical and customer service skills. Proactively take initiative when working independently and is a strong team player. A positive and creative individual who possesses strong multi-tasking skills. Adept at learning quickly and always goal oriented with strong interpersonal and organizational skills. Key qualifications include:

- Analytical

- diligent

- capable of working without supervision

- team player

- Strong customer relations

- Solid computer skills: Lotus 1-2-3, Microsoft Word, Microsoft Excel, Acc Pac Plus, MS DOS and Windows3.1

- Languages: English, French and Arabic

Education

Micro Computers Business Applications Diploma

Toronto School of Business Ottawa Campus Sept 1996 – Apr 1997

Hair Dressing Certificate

YWCA Lebanon, Lebanon Jan 1990 – Feb 1991

Relevant Skills and Abilities

Clerical/Office

- Precisely record and document medical claim form information

- Data Entry for Firearm Registration, background checks and Quality Control (RCMP)

- Proofread work for typographical and grammatical errors prior to publication

- Answer and forward phone calls

- Organize and distribute in-coming and out-going mail

- General office duties (filing, faxing, photocopying, basic errands)

- Schedule appointments, provide information to callers

Customer Service

- Greet and direct clients and visitors

- Book and confirmed appointments

- Answer telephones with multiple lines

- Provide clients with information regarding merchandise and services

- Promote products and services to customers

- Processed payments and credits, and answered all other inquiries

[i]Mifo

Nov 2015 -2020

Monitrices

École élémentaire catholique

l'Étoile-de-l'Est Nov-2008 -2020

Surveillante

Claim Assessor

Resolve Corporation, Ottawa, ON Jan – Nov 2007

Data Entry Operator

BDP Business Data Services Limited, Ottawa, ON 2000 – 2003

Administration clerk

A&J Design 1997 – 2000

Hair Stylist

Holtz Spa 1997 – 2001

Hair Stylist/Office Clerk

Santino’s Hair Design 1994 – 1996

Administrative Assistant

St. George Hospital Achrafy Lebanon 1990 – 1993

Special Interests

Learning new Computer applications, Ice Skating,Swimming, Reading, and Creative Designing with Paint

References

Available upon request

[i]

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