Aug ****

K I M B E R L Y B I L L U P S

704-***-****

ado3wd@r.postjobfree.com

**** ******* *****,

Charlotte, North Carolina 28216

PROFESSIONAL SUMMARY

Empathetic Patient Care Coordinator with focus on identifying and eliminating barriers to world-class healthcare. Identify and access resources for patients and provide education on early preventive care. Support patients in navigating the healthcare system.

SKILLS

Excellent Customer Service Highly Organized

Good Judgment Positive Attitude

Ability To Work Independently Patient Care

Hipaa Compliance Ability To Multitask

EXPERIENCE

Patient Care Advocate, Express Scripts, Sep 2014 Aug 2020, Tampa, Florida Assisted patients in management of pharmacy insurance claims. Interacted with patients in warm friendly manner showing respect and courteousness. Identified selection criteria utilized by Insurance companies and Medicaid plans for coverage determinations.

WIC Interviewer, Carolinas Healthcare System, Nov 1995 Jan 2012, Charlotte, North Carolina

Practiced effective communication skills in answering phones and utilizing communication systems.

Filed verification sheet in patient's Medical Record. Followed appropriate policies and procedures in production at each area. Provided documentation for processes, setup and basic troubleshooting of devices. Facilitated patient admission process including collection of patient information and financial data.

EDUCATION

High School Diploma, College Prepatory

West Charlotte Senior High Charlotte, North Carolina Business Administration

Winston-Salem State University Winston-Salem, NC Study Business Administration for a year .

KB

Computer Science and Criminal Justice

Central Piedmont Community College Charlotte, North Carolina Attended college throughout several years.