Work History

Education

Accomplishments

Certifications

Cloud Support

Associate

Aishwarya

M

Contact

Address

Bengaluru, KA, 560080

Phone

776-***-****

E-mail

ado3ss@r.postjobfree.com

Skills

Az - 900 Certified

End user support

Windows 10

Microsoft O365 products

Iteration Manager

Desktop Support

AWS Essentials

Experience with ServiceNOW

Az - 104 Microsoft

Administrator Training on

Udemy

Languages

English

Kannada

Hindi

Experienced Support associate with over 2 years of experience in application support. Excellent reputation for resolving problems and improving customer satisfaction.

Instrumental Iteration Manager bringing 1 year of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Certified Desktop Support Engineer with strong installation, configuration and troubleshooting background in computers and related peripheral hardware, software and network connectivity. Demonstrates excellent fault-finding skills to resolve customer problems with high degree of technical expertise and timeliness. Cloud Support Associate

IBM India Private Limited, Bangalore, Karnataka

Actively listened to customers' requests, confirming full understanding before addressing concerns.

Increased customer satisfaction by resolving

software and access related issues.

2019-07 -

Current

Bachelor of Technology

REVA University - Bangalore

Graduated with 6.75 CGPA

2015-08 -

2019-08

Awarded Hall Of Fame for IBM - DWS Bangalore.

Resolved product issue through consumer testing

which led to client appreciations

Iteration Manager for my team. Handled task

completion via Mural platform

Interests

2021-03 Az - 900 Certified

2021-06 Az - 104 Microsoft Administrator Training on Udemy Painting

Art and Craft

Trekking

Contact this candidate