Lead Cook Customer Service

JOE W. WEST

*** ********** **., ****** ***** FL *3884 727-***-**** ***********@*****.***

OBJECTIVE

Ambitious professional seeking employment. Detailed oriented professional with more than twenty years of experience in fast paced, challenging work environments. Outgoing and energetic with excellent customer service skills and a unique ability to relate to diverse clients. Dedicated to reaching high levels of customer satisfaction while maintaining company compliance. Culturally diverse and highly accomplished individual, eager to assist in the development of the overall function and success of the organization. Proven track record of accomplishing complicated assignments and completing company requests efficiently and accurately. Offers a high level of enthusiasm, has an exceptional personality, and has an ability to establish and maintain productive relationships. Proven ability to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve a win-win outcome. Committed to excellence and achievement.

EXPERIENCE

Advance Auto Parts-

Assistant Store Manager- March 2020- current

Responsible for the daily store accounting numbers, supervision over employees, commercial retail, resolving of customer complaints, mange DIY services, inventory count, money transactions, Assist in back up operations.

Circle K

Customer Service Team Lead September 2018 – March 2020

Responsible for the maintenance of accurate records and monetary transaction reconciliations. Calculates incoming and outgoing currency exchanges, and audits currency storage drawers. Resolves customer complaints. Responsible for the maintenance of account balance sheets and the log of daily transactions.

Golden Corral Buffet and Grill

Lead Cook January 2014 – November 2017

Monitored the use of government food commodities to insure proper procedures were met and followed. Directed and monitored the various duties of the employees that assisted in the preparation and delivary of served meals. Took daily inventory of the restaurant supplies and service equipment. Managed and trained new incoming employees. Resolved customer service complaints.

McDonalds

Shift Manager February 2010 – December 2013

Oversaw daily financial activities such as: accounting, deposits, currency exchange, and currency storage and disbursement. Observed and kept record of employee performance records to ensure quality standards were being met. Maintained computer records of production, operations, and employee personnel data. Resolved customer complaints.

Krystal’s

Crew Leader June 2007 – October 2009

Maintained the inventory of food product and restaurant equipment. Monitored overall food production to insure standards were met and maintained based on restaurant standards and regulations. Verified the delivery, quality, and quantity of all outgoing product. Assisted in resolving customer complaints.

T-Shirt University

Supervisor February 2004 – January 2007

Participated in the production and oversight of printed customer orders. Assisted in the negotiation and approval of contracts between the suppliers, distributors, and other various organizational entities associated with the company. Ensured customer satisfaction.

EDUCATION

General Studies at the Valdosta State University

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