ŅSylvia Green

** ***** ****** ****** · Saint Paul, Minnesota, 55130 612-***-**** · ado3lc@r.postjobfree.com Summary of Experience & Skills

ARCH Language Network Little Canada, MN

Scheduler 12/2017 – 08/2018

● Answer phone calls, Coordinate schedules with interpreters, Nurses, and other Health Care professionals. Administer phone conference calls with interpreters. Call patients/clients two days prior for reminder appointments. Schedule emergency/asap appointments for hospitals/clinics and resolve scheduling conflicts.

Blue Cross Blue Shield of Minnesota Eagan, MN

Customer Service Representative (Temporary) 09/2016-03/2017

● Answered, resolved, tracked and documented telephone calls from members, providers, internal departments, and external agencies in a timely and professional manner.

● Explored and resolved inquiries from internal/external customers including enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, reprocessing and member reimbursement.

● Demonstrated knowledge of Ulysses learning skills, procedures, and regulations as well as utilized appropriate resources to respond to member inquiries.

● Worked with diverse backgrounds and cultures to maintain a positive work environment. UCare Minneapolis, MN

Transportation Representative (Temporary) 12/2014-03/2016

● Researched and communicated effectively with internal and external customers on policies and procedures related to members’ health care program.

● De-escalated issues that emerged from customers calls and notified the Team Lead of these findings.

● Promoted good working relationships and open communication with internal and external customers.

● Helped members locate specialized transportation services to get to and from medical appointments. Work Experience

Golden Choice Home Care Roseville, MN

Personal Care Attendant 08/2012-Current

● Provided residents and patients with healthcare assistance such as monitoring vitals, blood pressure, medication distribution and injections.

● Prepared meals and performed housekeeping tasks, accompanied clients to doctors’ visits, and assisted with simple self-use equipment.

● Mentored and taught daily living skills to special needs/disable adults and children in their home/community environment and coordinate nurse visits. Education

Saint Paul College Saint Paul, MN

Career, Communication, and Customer Service Skills 06/2016 Blue Cross Blue Shield of Minnesota Eagan, MN

Ulysses Learning Certificate 11/2016