Salome Gurtsishvili

*** * ****** ******

Unit *

Glendale CA 91205

Mobile: 929-***-****

Email:ado3ja@r.postjobfree.com

Professional Summary:

Trained and experienced in great customer service skills, have extensive understanding of fashion trends and styles. I am a confident, energetic, passionate and hardworking individual that takes initiative and can work well under pressure to deliver results.

Highlights:

● Welcoming/Positive

● Patient/Friendly/Reliable

● Trained and provide excellent Customer Service

● Team worker

● I am a to go person.

● Well-organized and detail oriented Work well under pressure. Job Experience:

2017 October - 2020 June CELINE - Aftercare Specialist / Sales Assistant 650 Madison Avenue, NY, NY 10022 & 456 N Rodeo Drive, Beverly Hills, CA 90210

● Assisting sale’s team in all administrative tasks

● Serving diverse clientele over the phone with attire needs using hospitality and product knowledge

● Handling payments and refunds

● Taking care all phone order sale, sending the phone order forms to clients and completing transactions under sales associate names

● Assisting most complicated clients, such as EL Maralyn Burstein

● Assisting the clients under sales associate behave

● Taking care on holds, COG’s, alteration products for team, consignments, new orders, transfer requests

● Following up with online pick-up’s and return

● Responsible for after care services

● Turning repair clients to sales, most cases to cross sale

● Creating PP and PDF files for new collection for team

● Daily responsibilities include cash wrap and floor maintenance and administrative duties (closing and opening registers, EOD reports, Nightly DDR, after care client follow up, organizing the stock merchandise with pictures and SKU numbers)

Sales Assistant - Michael Kors – 610 Fifth Ave Rockefeller Center

● Greet every customer with a smile

● Responsible for accepting payment from customers, giving change and receipts

● Responsible for wrapping purchased item properly

● Serving diverse clientele around the world

● Floor maintenance

● Keep drawers clean and accurate for every shift

2014-2017 Waitress - Cipriani 110 E42nd Street New-York, NY 10013

● Greet guests and accompany them to their table

● Respond any questions regarding menu items

● Serve food and beverages with a happy approach.

● Check the guests to make sure they are enjoying their meals. Read body language

● Take necessary action to resolve any complaints

● Inform the customers about special alternative foods

● Always thank them and invite them to come back

● Take dishes and glasses away from tables

2015-2016 Sale’s Associate –Armani exchange 568 Broadway New-York NY 10012

● Greet the customers. Welcome them.

● Ask them open ended questions. Connect with them.

● Show them collections and assist them according their needs

● Provide information about the collection

● Open fitting rooms for a customer and lead them

● Push the items that are available in the store if we don’t have what clients are asking for.

● Responsible for transfer requests and receiving. 2013-2014 e’s Associate - OMG Jeans Store

● Assisted customers in finding items

● Provided information about products

● Comfortable interacting with a diverse population of customers

● Folding and sizing items and keeping VP up to the standards. Education:

2012: HIGH SCHOOL DIPLOMA

2012-2013 – Caucasus University, Bachelor’s Program in Public Administration –International relations

Graduated: Borough of Manhattan Community College –Human Services Languages: English, Russian, Georgian (Fluent)

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