Production Technician Service Representative

Katrina Fields

601-***-**** • ***************@*****.*** • Jackson, MS, 39211

Personable and dedicated Customer Service Representative with extensive experience in call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Talented Production Worker offering 14 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Proven provider of low-risk production and manufacturing services.

Summary

Skills • Report creation

• Report generation

• Credit card payment processing

• Promotional support

• Project management abilities

• Office equipment proficiency

• Courteous demeanor

• Customer relations

• High-energy attitude

• Call Center Operations

• Product organization

• Retail sales customer service

01/2019 - 10/2021

Customer Service Representative, VXI Global Solutions LLC, Jackson, MS 11/2014 - 12/2018

Customer Service Advocate, Cigna, Jackson, MS

09/2005 - 10/2014

Production Technician, CalsonicKansei, Canton, MS Experience

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

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• Set up and activated customer accounts.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Encouraged customers to become self-sufficient with web-based and mobile support tools. Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.

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Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.

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Set up and operated production equipment according to daily work orders and safety procedures.

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Assigned individual work plans and reviewed jobs to accomplish all tasks within expected parameters.

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Calibrated and adjusted equipment using tools such as calipers, micrometers, height gauges, protractors and ring gauges.

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05/1995

High School Diploma

Canton High School, Canton, MS

Education And

Training

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