Voice Process Senior Technical

Rakesh Kudire

Hyderabad

Email Id:- **************@*****.***

Career Objective

To enhance my technical skills and my career growth.

Career Summary

Worked as senior technical support in Tech mahindra limited from 2020, January 8th, to August 12th, 2021.

Worked as Digital Interactive Executive – Non voice process in [24]7 Inc from November 2018 – December 2019.

Worked as Customer Support Executive – Domestic Voice Process in Hinduja Global Solutions from April 2017 - July 2018

Key Responsibilities Handeled

Maintain effective communication with company leaders, resort leaders, resort cast members, technical support teams, vendors, manufacturers and service providers

Identifies, investigates and researches user questions and problems as well as recognizing, researching, isolating and resolving problems

Detail orientation, technical details, following established processes and assisting with the development of new or changes to support processes

Respond to incoming tickets using the help desk dashboard, email or phone. In many cases, phone support and verbal communication will be necessary

Provide ongoing support and communication to other staff members, promoting an empowered, multi-disciplinary team environment

Education credentials

University/College

Institution

Year passing

Percentage

Jawaharlal Nehru Technological University Hyderabad

T.K.R College of Enginerring and Technology

2016

58%

State Board Of Technical Education & Training

S.E.S and S.N murthy Polytechnic

2012

71%

Secondary School Certificate

10th

2009

65

Skills

Basics in MS-Office

Basics in computer hardware and networking

Strengths

Willingness to learn

Easily adoptable to any environment

Stress tolerance

Hobbies

Playing guitar and violin

Playing indoor games and cooking

Personal details

Father’s Name : Mr. K. Shiva Kumar

Date of Birth : 11/04/1994

Gender : Male

Marital Status : Unmarried

Nationality : India

Languages known : English, Telugu and Hindi

Declaration

I hereby declare that all the above written particulars are true to the best of my knowledge & belief.

Date:

Place: Hyderabad (Rakesh Kudire)

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