Contact Number: 980-***-**** E-Mail: firstname.lastname@example.org EMPLOYEE PROFILE
● Highly motivated with extensive customer service experience. A positive attitude, with great attention to detail. Conversant with Microsoft Office and Google Drive. Seeking new and interesting challenges in office-based employment.
BDC AGENT (JULY 2020 – AUGUST
RANDY MARION AUTOMOTIVE – MOORESVILLE, NC
CHEVROLET, BUICK, GMC, CADILLAC, SUBARU, JEEP, CHRYSLER, DODGE, RAM, FORD, LINCOLN, ISUZU
● Answered 100+ calls in a day and directed customers to the correct department.
● Had the highest individual call volume for several consecutive months.
● Scheduled service and sales appointments.
● Gained experience utilizing Reynolds & Reynolds software for setting up all service appointments as well as Eleads CRM for sales.
● Worked directly with sales, service, parts, and our onsite accessories department to handle all customer needs.
GUEST SERVICES CASHIER (DECEMBER 2013 – JULY
TARGET – MOORESVILLE, NC
● Provided a high level of customer service both in person and over the phone, while maintaining excellent standards of accuracy, efficiency, and positivity.
● Facilitated Redcard payments and price matches to competitor retailers.
● Resolved or directed queries to ensure guest satisfaction, including returns and complaints.
● Consistently scored above 90% in weekly customer surveys rating service and accuracy. PERSONAL CAREGIVER (JANUARY 2008 – NOVEMBER
DOLORES MANELLA – STATESVILLE, NC
● Primary in-home care-giver for an elderly patient suffering from Alzheimer’s, responsible for constant care, hygiene and dietary needs, including administration of medications.
● Vigilant and patient with high-needs patient requiring constant attention, balanced with the effective time-management needed to ensure all aspects of care were fulfilled. PERSONAL CAREGIVER (SEPTEMBER 2006 – DECEMBER
ROSE MARIE SCOTT – LAKEWOOD, NJ
● Primary in-home care-giver for an elderly woman, responsible for constant care, hygiene, dietary needs and medication management, in addition to necessary household duties. OTHER EXPERIENCE
FINANCIAL ANALYST (MAY 2002 –
PEARSON EDUCATION – UPPER SADDLE RIVER, NJ
BILLING AND RATING CLERK (JUNE 2000 – JAN
GLOBAL TRANSPORT LOGISTICS – FAIRLAWN, NJ
BILLING AND RATING CLERK (JAN 1987 – MAY 2000)
GUARANTEED OVERNIGHT DELIVERY – NEWARK, NJ
14 Pruner Farm Road, Lebanon, NJ 08833
Contact Number: 980-***-**** E-Mail: email@example.com