SUSAN DRURY

** ****** **** ****, *******, NJ ****3

Contact Number: 980-***-**** E-Mail: ado3f5@r.postjobfree.com EMPLOYEE PROFILE

● Highly motivated with extensive customer service experience. A positive attitude, with great attention to detail. Conversant with Microsoft Office and Google Drive. Seeking new and interesting challenges in office-based employment.

EXPERIENCE

BDC AGENT (JULY 2020 – AUGUST

2021)

RANDY MARION AUTOMOTIVE – MOORESVILLE, NC

CHEVROLET, BUICK, GMC, CADILLAC, SUBARU, JEEP, CHRYSLER, DODGE, RAM, FORD, LINCOLN, ISUZU

● Answered 100+ calls in a day and directed customers to the correct department.

● Had the highest individual call volume for several consecutive months.

● Scheduled service and sales appointments.

● Gained experience utilizing Reynolds & Reynolds software for setting up all service appointments as well as Eleads CRM for sales.

● Worked directly with sales, service, parts, and our onsite accessories department to handle all customer needs.

GUEST SERVICES CASHIER (DECEMBER 2013 – JULY

2020)

TARGET – MOORESVILLE, NC

● Provided a high level of customer service both in person and over the phone, while maintaining excellent standards of accuracy, efficiency, and positivity.

● Facilitated Redcard payments and price matches to competitor retailers.

● Resolved or directed queries to ensure guest satisfaction, including returns and complaints.

● Consistently scored above 90% in weekly customer surveys rating service and accuracy. PERSONAL CAREGIVER (JANUARY 2008 – NOVEMBER

2013)

DOLORES MANELLA – STATESVILLE, NC

● Primary in-home care-giver for an elderly patient suffering from Alzheimer’s, responsible for constant care, hygiene and dietary needs, including administration of medications.

● Vigilant and patient with high-needs patient requiring constant attention, balanced with the effective time-management needed to ensure all aspects of care were fulfilled. PERSONAL CAREGIVER (SEPTEMBER 2006 – DECEMBER

2007)

ROSE MARIE SCOTT – LAKEWOOD, NJ

● Primary in-home care-giver for an elderly woman, responsible for constant care, hygiene, dietary needs and medication management, in addition to necessary household duties. OTHER EXPERIENCE

FINANCIAL ANALYST (MAY 2002 –

SEPT 2006)

PEARSON EDUCATION – UPPER SADDLE RIVER, NJ

BILLING AND RATING CLERK (JUNE 2000 – JAN

2002)

GLOBAL TRANSPORT LOGISTICS – FAIRLAWN, NJ

BILLING AND RATING CLERK (JAN 1987 – MAY 2000)

GUARANTEED OVERNIGHT DELIVERY – NEWARK, NJ

SUSAN DRURY

14 Pruner Farm Road, Lebanon, NJ 08833

Contact Number: 980-***-**** E-Mail: ado3f5@r.postjobfree.com

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