File Clerk Customer Service
Resume:
MARQUITA ASUNCION
*** ****** ** ********* **, ***65
************@*****.***
SUMMARY OF QUALIFICATIONS
Dedicated business professional with 10+ years of experience in customer service/contact center settings experience within a high volume, fast paced inbound metric calls phone system, with demonstrated experience in quantifying and qualifying operational program effectiveness. Consistently challenging myself, peers and staff to provide and achieve a higher level of customer service. Specialties:Multi-Industry Contact Center, Inbound & Outbound Customer Service, Sales & Marketing Support, Best Practices Customer Care, Lead Qualification. Professional Experience
RobertHalf 2020
Richmond Housing- File Clerk
● Organizing files for tenants on low or fixed incomes.
● Clearing/disposing of files for those who were no longer on the program.
● Data entry for 1,000-1700 files.
● Labeling folders, per section of each individual that lived in the household. Receptionist 2018-2019
Google/Manpower
● Call Center Guide, taking calls. Guiding step by step information on Gmail/ Youtube accounts.
● Single staff receptionist. Checking in candidates, issuing badges. Helping with supplying guest/ bulk badges.
● Responding to emails, notifying the host.
● Filing tickets for any problems with the building, lost items. Scheduler 2016- 2018
TW Services
● Handling inbound calls.
● Sending out daily reports.
● Organizing, booking appointments for many company loads. Client Service Associate 2015 to 2016
Callsocket Oakland, CA
● Inbound/Outbound calls to qualified leads to consult and promote product lines
● Handle all calls with a high level of quality, efficiency, excitement, and attention to detail
● Produce results in the form of sales and high customer service marks
● Met all goals for client referrals, cross sales by 100%
● Follow a script and produce deliverables
● Customer support, FAQ’s, follow up
EDUCATION Mission San Jose High School 2008
Fremont, CA
PROFICIENT Basic MS Office knowledge; computer
software and internet proficiency BrightPattern Call Center Software AS/400 Swms/Microsoft Word/ Docs/
Spreadsheet
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