LESLIE MCCRACKEN

SUMMARY

Creative and Motivated community service professional -skilled at networking, and relationship development. Flexible and versatile team player who maintains a sense of grace under pressure. Diplomatic with a desire to deliver exceptional customer service.

Elgin, IL 60123 224-***-**** ado3dy@r.postjobfree.com SKILLS

● Exceptional organizational

skills

● Schedule management

● Problem resolution

● Self-starter

● Deadline-oriented

● Event planning and logistics

● Culturally-sensitive

● Creative

● Excellent interpersonal skills

● Skilled multi-tasker

● Customer service

● Spreadsheet development

● Data Entry

● Reading Comprehension

● Project management

● Microsoft Excel

● Microsoft Office

● Microsoft PowerPoint

● Microsoft word

● Auto-CAD 2009

● 2010Sketchup 7

● Govern- DuPage County Computer

program

EXPERIENCE

05/2018 to Current Permit Technician

DuPage County Wheaton, IL

● Process permits for the building and zoning department. This includes all of the following duties:

● Meet with customer to review commercial and residential building plans, and applications upon submital.

● Reference building and zoning codes and requirements when needed.

● Follow the permit through the approval/rejection process through departments in order to provide status in time frame.

● Price and prepare the permit for pick up.

● Contact customer via email, phone, in person meeting.

● Keep organized files for all permits at desk and in office.

● Set and respond to all meetings via outlook calender

● Keep record of all zoning violations and touch base with customer as they rectify the violation

● Purge files when needed

● Responsible for all customers and permits that are assigned until permit is closed.

● Developed and strengthened productive working relationships with permitting and regulatory agencies, vendors and local community.

● Served as point of contact for members of general public, answering permit-related questions and responding to complaints and requests. 05/2016 to 05/2018 Senior Administrative assistant Dupage County Wheaton, IL

● Organized files and permit documents.

● Managed the call center area, including greeting visitors and responding to telephone and in-person requests regarding permits.

● Served as central point of contact for all inspectors needing information regarding permits.

● Made copies, sent customer letters and faxes in a timely manner.

● Managed the day-to-day calendar for the county's building inspectors.

● Used the government computer program on a daily basis.

● Assisted with inputting code enforcement complaints and creating violation numbers for the zoning department.

10/2014 to 06/2016 Administrative Assistant

MSI St. Charles, IL

● Served as central point of contact for all outside vendors and meetings.

● Made copies, sent faxes and handled all incoming and outgoing correspondence.

● Organized files, developed spreadsheets, faxed reports and scanned documents.

● Developed efficient filing systems and customer database protocols.

● Communicated with salesmen via phone, email and in person to obtain information about orders.

● Created monthly reports for end of the month procedures.

● Entered Data into data program for orders

● Resolved Situations with customer orders.

04/2012 to 08/2014 School Age Teacher

South elgin, IL

● Maintained daily records of children's individual activities, behaviors, meals and naps.

● Created and implemented developmentally-appropriate curriculum that addressed all learning styles.

● Established a safe play environment for the children.

● Supervised children on field trips to local parks, fire stations and zoos.

● Encouraged children to be understanding of others.

● Made healthy, well-balanced breakfasts and lunches for the children.

● Developed professional relationships with parents, teachers, directors and therapists.

● Worked closely with the site director, family care workers, classroom teaching team and other specialists.

EDUCATION AND TRAINING

2006 High School Diploma

Elgin High School Elgin, IL, U S A

2011 Associate of Arts: Interior Design

Harper College Palatine, IL, U S A

Interior Design

2013 Certificate: World Christian Missions

Perspectives Elgin, IL, USA

ACCOMPLISHMENTS

● Successfully completed Perspectives Mission Studies certificate.

● Successfully completed Latin America Missions Spanish Studies certificate.

● Spearheaded, planned and coordinated a nonprofit Christian retreat for three years.

● Consistently serving the homeless community through soup kitchens and shelters.

Contact this candidate