Milisa K. Houser

1-570-***-**** *** Dugan Road, Hughesville, Pa, 17737 ado3ax@r.postjobfree.com

EDUCATION

Hughesville Jr./Sr. High School Graduated: June 1987 Empire Beauty School Licensed September 1987

WORK EXPERIENCE

Laboratory Support Technician April 2002 - Present UPMC Williamsport, Divine Providence Campus

• Process blood, urine, stool, hair, saliva, and other specimens for in-house hospital testing or to be sent out for reference laboratory testing

• Order patient testing for phlebotomy, cancer treatment, and drop off specimens

• Input patient data into the CDC’s National Electronics Disease Surveillance System (NEDSS)

• Informed patients when there was an issue in proceeding with laboratory testing on their specimens

• Performed routine venipuncture as needed, to aid with scheduling flexibility (changed my schedule on daily basis to help in phlebotomy)

• Transmitted patient results to medical providers

• Trained new laboratory support technicians /processors and Phlebotomist

• Registered in Medipac and Epic, ( old System was Sorian) place orders for lab in Sunquest (old system was Novius)

• Work very closely with Cancer Treatment Doctors have a very good understanding of the test they order.

• Familiar with send out labs such as Quest, Mayo, Integrated Oncology, Oxford(branch of Quest),NeoGenomics, Kits such as 4k score, Brac Analysis, also sending HLA TESTING where they need to go.

Student Aid September 2001 – April 2002

East Lycoming School District

• Provided support and one on one attention to students

• Maintained clearances required to work around children Customer Service Manager October 1992 – May 2001

Walmart Incorporated

• Scheduled cashiers according to known high customer traffic times

• Assisted cashiers in transactions and cash register maintenance

• Managed returns and restocking of products

• Aided coworkers in unloading products from transport trucks as time allowed

• Manned courtesy desk operations to ensure customer satisfaction

• Trained new employees on registers

MEDICAL LABORATORY SKILLS

Routine phlebotomy, centrifuge maintenance, proper hygienic procedures, mailing of biohazardous materials, knowledge of HIPAA regulations, official documentation procedures AWARDS AND RECOGNITIONS

• Employee of the Month 2 times ( they had to look up to see if that could happen)

• 2018 UPMC ACES (Award for Commitment and Excellence in Service) Award Winner