Deo Shindano Deo

Mortgage Loan Processor

Minneapolis, MN 660-***-**** ado38u@r.postjobfree.com

Summary

●Self-motivated and engaging team player with 2 years’ experience as a Loan Processor mixed with excellent customer services.

●Trained and certified professional with a Boot camp certificate in Loan Processing from Pro-Tech Alliance. Proficient in managing and maintaining loan pipeline by closing 20 to 40 files. (Verify Credentials - ado38u@r.postjobfree.com)

●Excellent computer skills including MS Office Suite, MS Teams, slack and Encompass

●Motivated professional with skills in prioritizing clients’ files per response and per demands from submission to underwriting and closure

Experience

MORTGAGE LOAN PROCESSOR JP MORGAN CHASE COLUMBIA MO JUNE 2020– PRESENT

●Facilitate the completion of loan application by collaborating with the Loan officer, client, and underwriter

●Process Conventional loans from set up to submission, from condition to close.

●Follow up with clients by sending follow up emails and welcome calls for any new file on my pipeline.

●Organize and analyze documentations from borrowers and keep all applications up to date after receiving responses from clients.

●Communicate daily with the loan officer, operations, and other members in my team to get the file moving forward.

●Verify income, w2, employment, appraisals, title, and other necessary documentations required before submitting file to underwriting

●Verify and follow up all returned files from underwriting requesting more information or having approval conditions

●Aware of and adheres to all state and federal regulations.

●Recommend that loan not meeting standard is denied.

●Manage a pipeline of approximately 40 loans effectively.

●Verify the 1003 for borrowers’ information, assets and liability, income and address, and the demography

CUSTOMER SERVICE SUPPORT PRO-TECH ALLIANCE JULY2018– JUNE 2020

●Call students who registered for classes to follow up with payments and missing documents for bootcamp courses

●Verify education background and all submitted information match and meet eligibility for enrolled classes.

●Interview students, clients, and other professionals over phone to ensure their needs are met with Pro-Tech Alliance

●Create a cross training program for interns after graduation from Pro-Tech Alliance

●Troubleshoot clients and customers related issues

●Troubleshoot issues with student account sign in and registration on the site

●Verify account details over phone when providing employment, and training credentials

Education/Certifications

Cooper High School • New Hope, MN

Pro-Tech Alliance -

Loan Processor Boot Camp Certified – APRIL - 2020

ado38u@r.postjobfree.com

Skills & Abilities

·Customer service

·Multi-tasking

·Fair Housing Regulations

·Conventional Loans

·VA loans

·Microsoft Office

·Time management

·Multitasker

·Multilingual

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