Port Arthur Controller

Phone 409-***-****

E-mail ********@*****.***

FERRON RUSHION

Objective

Dynamic, energetic professional seeking to secure position with a growing company that will utilize my educational background and diverse work experience to enhance company productivity.

Summary of qualifications

Collections Manager

Impeccable phone skills

Excellent attention to detail, very low error rate

Proficient in Microsoft Word, Excel, PowerPoint, CUBS, and Access.

Work experience

09/2011 – Present M.A.R.S. Group Port Arthur, Tx

Financial Counselor

* Aid and assist customers and patients in financial arrangements as per hospital responsibilities

* Over-the-phone assistance to customers and patients with regards to financial stability

* In-room visits to patients to aid in the filling out of financial applications

08/2008 – 02/2011 Alleges Group Houston, TX

Collections Manager

Managed Collectors

Ensured that updates to collectors’ files were current and correct

Monitored collectors’ telephone calls for quality control

01/2005 – 05/2008 Nationwide Credit Inc. Kennesaw, GA

Collections Manager

Successfully managed start up part-time group

Trained and developed new hires

Side by side coaching and development

Motivated inexperienced collection staff to achieving goals and quotas

Top gun collector promoted to collections manager less than 1 year

08/2003 – 12/2004 Security Finance Port Arthur, TX

Assistant Manager

Reviewed credit reports to determine financial stability

Loan renewals, and extensions

Door to door collections

02/2002 – 07/2003 Alegis Group Houston, TX

Collector

Located customers to collect installments, overdue accounts, damage claims, and non payable checks.

Phoned customers and attempted to persuade customers to pay amount due, or arrange for payment at later date.

10/1997 – 02/2002 Surpas Resource Corporation Houston, TX

Manager

Kept records of collections and status of accounts

Demonstrated effective presentation skills.

Assisted subordinates and supervision in identifying and resolving problems.

Maintained high standards of excellence.

Expedited communication between upper level management and general personnel.

03/1991 – 10/1993 United States Navy San Diego, CA

ABH (Aviation Boatswains Mate Handler)

A Gulf War Aviation Controller

Launching and landing helicopters and jets.

Operation Desert-Storm when US warplanes attacked Baghdad, Kuwait and other military targets in Iraq I was an active aviations controller.

As an Aviation primary controller I used voice and handled turns to final approach clearances.

Improved enroute sector efficiency and productivity, reduced aircraft delay, flight time, and flight distance in comparison to the current operational environment using only voice communication.

Education

1985- 1989 Abraham Lincoln High School Port Arthur, TX General Education

Professional memberships

Doric Lodge No. 95 AF & AM

Civil service grades

1991 – 1993 United States Navy Honorable Discharge E-3

Certified Aviation Boatswain Mate Handler United States Navy

Certified Forklift and Tractor Trailer Operator United States Navy

Certified Crash and Rescue United States Navy

References available upon request

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