Debra Alverez

404-***-****

dalvereziacomeast net

‘SUMMARY OF QUALIFICATIONS

Results focused, client-oriented Administrative Assistant with extensive experience working in

a high-volume, deadline-driven environment. Proven ability to work under pressure and remain

focused during constant interruptions. Self-motivated and self-directed, improved the efficiency

and accuracy ofthe office by restructuring the organizational flow.

ey worDs

‘Administration © Customer- Service Oriented « Organization © Multtasker

Experience

Customer Service

+ Educated customers on products and services provided to assist tohelp quide decisions

‘conceming purchases.

* Connected local long distance, emergency, and intemational calls for business and

residential customers,

+ Answered incoming calls on switchboard refering customers to proper departments

and resources

Administrative Support

+ Setup domestic and international confrencecalsfo various agencies within the federal

‘ovement

+ Provided administrative and secretarial suppor forvarious agencies, Handed secure

information for offical.

+ Processed applications forbenefits povided to veterans transitioning back into society aftr tcur

of duty including medial retrement andi

Training & Education

+ Worked as reading nd math coordinator for federally funded ite ragram for middle schoo!

students

+ Tested studentsto gaugedevelopmert primary in areas of reading and math comprehension

‘Also served as teaching assstantin science and social tues.

+ Monitored progr essof children oentf reas of improvement Suggested planof actiono

school administration for chiirenwho ware not meating standards

‘Management & Supervision

+ Supervised up to 10 employees in communications office environment

+ Trained employees from other departments on new products and services.

+ Scheduled employees to insure coverage during reqularbusiness hours and special events,

+ Processed payral and served as timekeeper to insure employees were paid forhours

worked.

Employment History

‘Sales & Service Professional US Postal Sevice

Bonefts Assistant Veterans Administration Regional Office

‘Communicaton Systems Infrmation Specialist, General Senices Administration

Educational Assistant, Orleans Parish School Boa

Telecommunications Supervisor, Martictt Corporation

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