Front Desk Customer Service
Resume:
Jaamela Collins
***************@*****.***
Summary
I am an energe:c self-starter, with excellent customer service, organiza:onal, wriEen and strong verbal communica:on skills. I have the ability to mul:-task and successfully support a business mission and simultaneously complete academic projects. I am professionally capable of ensuring work produc:vity by providing excep:onal quality customer service, extensive customer and client interac:on, independently solving problems and mee:ng strict and urgent deadlines. I am comfortable working as a team member or independently, and with all levels of management in a professional and diploma:c manner. I have an increased aEen:on to detail while making sure the full inten:on and objec:ve are achieved. Educa3on
North Lawndale College Preparatory High School August 2008 – June 2012 Chicago, Illinois 60623
Graduate (June 2012)
Student Wri3ng Coach
• Volunteered to assist and tutor fellow students in wri:ng term papers and essays
• Proofread and edited final papers for fellow students for final submission to teachers
• Organized tutoring groups to share wri:ng APA and MLA techniques Harry S. Truman College August 2012 – June 2013
Chicago, Illinois 60640
Registered Nursing Major
Cer3fica3on
CPR (American Heart Associa:on)
BLS (Addison American Heart Associa:on with the Fire Department) CPI (NCI Blue Card)
Sterile Processing 101 Course
Comple:on June 2017 with Cer:ficate
Instructor Yves Theodule
Chicago, Illinois
• Successfully iden:fy instruments
• Successfully dis:nguish between cleaning and sterile solu:ons
• Iden:fy func:ons of various instruments
• Inspect the instruments parts
• Prep and packaging protocol
• Process of contamina:on and decontamina:on
• Wrap, secure and label for distribu:on
• List tray func:ons
Skill Set
• Microsob Office
• Microsob Word
• Microsob Excel
• Microsob Power Point
• Front Desk
• Administra:ve
• Clerical
• Recep:onist
• Basic Math Skills
• Interpersonal skills
• Time Management
Work Experience
Amita Health
Pa:ent Observa:on Assistant
April 2021 - August 2021
• Document behavior and changes
• Work closely with nurses, CNA and doctors
• Stay alert as needed for documenta:on
• Make sure pa:ent needs are met
• Did not administer medica:on but kept track and documented appropriate medica:on
• Issued vital needs (water)
• Carefully monitor out of proximity ac:vi:es
• Contact all appropriate medical staff
Advocate Christ Hospital
Sterile Processor Technician
August 2017 - December 2018
● Produced 25 to 35 trays for the trauma unit by Assis:ng in loca:ng supplies and equipment for procedures done in the opera:ng room and other hospital departments.
● Inspect instruments and endoscopes for correctness, weight and work ability.
● Perform decontamina:on, assembling, packaging, steriliza:on, and storage procedures for instruments and endoscopes
● Ensure that instruments and endoscopes used by all medical personnel in a hospital or other healthcare facility are clean and sterile.
● Follow standards established by infec:on control by Performing manual cleaning prior to steriliza:on of all scopes and surgical instruments monitoring autoclaves.
● Maintain crash cart supplies and central line cart
● Examine equipment and endoscopes for defects and report problems to staff, test autoclaves and record the results.
● Ensure that sterile supplies and chemicals used for steriliza:on are within their expira:on date.
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