Administrative Assistant Call Centre
Resume:
CURRICULUM VITAE
OF
BRIGETTE TSHOLOFELO KUNGOANE
PERSONAL DETAILS
SURNAME : KUNGOANE
NAMES : BRIGETTE TSHOLOFELO
IDENTITY : 850**********
GENDER : FEMALE
CONTACT NUMBER : 082-***-**-** /012-***-****
POSTAL/RESIDENTIAL ADDRESS : G915 ZONE 14
GARANKUWA
0208
EMAIL ADDRESS : ado2vi@r.postjobfree.com
WORK EXPERIENCE
DSV SOLUTIONS ROSSLYN
*Administrative Assistant (Inventory) January 2021 – till to date
Perform a physical count of inventory and perform reconciliation with actual available stock.
Developing or improving upon inventory management procedures
Sorting and responding to mail and distributing to employees.
Writes up inventory reports detailing any overstock or missing items
Oversee inventory and supply chain management according to company guidelines
DSV SOLUTIONS ROSSLYN
*Administrative Assistant (Call Centre) September 2017 – December 2020
Call Centre Operations
Inbound & Outbound Call Handling
Tracing orders & Internet Research
Complaint Handling & Issue Resolution
Telephone Sales & Customer Support
Order Processing and Transaction Management
Ordering consumables, stationery and PPE
DSV SOLUTIONS ROSSLYN July 2014 – August 2017
*Administrative Assistant/Data Capture (Dispatch)
Processing orders using SAP ERP warehouse system
Invoicing, Billing and updating daily stats
Sending KPI report for dispatch to Management, Run SQ01 report and LX03
Handling email and telephone etiquette
Managing of parts on SAP system, filling, scanning
Booking exports collections electronically, sorting of documents in sequence
Reaching targets and deadlines
DSV SOLUTIONS ROSSLYN
* Material Handler January 2014 – June 2014
Stock count, put away, picking and packing
DSV SOLUTIONS ROSSLYN
Call Centre Assistant (Material Handling) May 2013 –December 2013
Verification of physical counts against SAP, put away, investigating short supplies for dealerships, filling, scanning, sorting of documents in sequence, photocopies
Volunteering Work
KAMOGELONG YA SECHABA (NGO next to ODI HOSPITAL)
*Care Giver July 2011 –December 2011
Psycho-Emotional Care & Physical Care
Warm Companionship
On-Site & Off-Site Events
Bathing, Personal Hygiene and Dressing Assistance
Meal & Feeding Support
Wheelchair Transfer and house visits
Khari Gude (Literacy Campaign)
*Volunteer Educator June 2009 –December 2009
Teaching illiterate people how to read and write
Games & Activities
EDUCATION
GRADE 12- 2003 (MALATSE MOTSEPE HIGH SCHOOL)
Achievements – Employee of the month - 2016
SKILLS
Good communication skills, Problem Solving, Team work, Organizing and Continuous Learning
Computer Literacy - Micro soft Office, Outlook and Internet.
REFERENCE
DSV SOLUTIONS ROSSLYN
* Mrs Larisa Venter – Manager
*Miss Ashley Brown– Manager (Call Centre)
DSV SOLUTIONS ROSSLYN
* Mr Norman Mahlaola – Supervisor
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