Project Management Certification- PRINCE*

c/o Benjamin Enuma

Guinness Nig.Plc

**,*** ***** **

Ikeja, Lagos state.

080********

Email:ado2uu@r.postjobfree.com

BEN-ENUMA BUKOLA ADETOLA

Suitability Statement

Bukola is an experienced Database Administrator, with a certification in Oracle Database Administration, with broad experience and acquired skills in various aspects of Information Technology for over 8 years. Below is a list of relevant skills and experiences that make me suitable for the role of Database Administrator

Database Design – design new database applications and utilities on other platforms in response to program needs, data modeling techniques.

Designed new databases for different organizations, meeting their specific needs.

Implemented data modeling techniques to suit Company’s needs.

System Analysis & Design - data dictionary techniques, Entity-relation modeling and design techniques, analysis and design of new database systems.

Maintained existing program databases and utilities on the Company’s platform

Deployed and supported developed database software & Devices

Data Security - relational database security including role-based security.

Developed and coordinated the implementation of data cleaning strategies at different branches of the Organization.

Backup and Recovery- implementing backup and recovery methods.

Maintained adequate strategy for data backup and recovery, daily for Company’s benefits.

IT Support - Setting up new users accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques.

Designed a capacity building plan for data managers alongside other members of an information team.

Managed team from various cultural backgrounds and provided Technical support, Maintenance & Troubleshooting of systems

With over 8 years’ experience in database management and IT support, I am set to take up new challenges.

Skills

System Analysis & Design skills, Database Design skills, Physical Disk Storage skills, Data Security skills, Backup and Recovery skills, IT Support skills, Customer Service Management, Business Development.

Experience

Jan.2016- Till Date NIIT, Lagos.

Customer Service Professional

Experienced in providing first-class service and positive customer experience

Experienced in managing team from various cultural backgrounds

Handling problem Customers efficiently

Handling Customer complaints assertively

Maintaining good Customer Relationship, still keeping up with Company’s standard procedures and maintaining Organization’s Brand.

Jun.2014- Dec.2015 Teleperformance UK Visas & Immigration

IT Support / Database Administrator

Setting up new users accounts and user profiles and dealing with password changes, resolving day-to-day staff IT complaints and issues using standard troubleshooting techniques

Liaise with external IT consultants in the roll-out of new applications and provide other levels of IT Support

Installing, Creating, monitoring, Database to meet Company’s needs

Troubleshooting Database problems, and fixing issues

Achievements

Enrolled users, maintained system security, and controlled and monitored user access to the database, operating 24/7, with 40-50 concurrent users at any given time.

Eliminated months of production server issues by systematically troubleshooting and resolving the problem with no further downtime.

Led a team of 10, responsible for day-to-day operations of the Company’s Database.

Performed DBA tasks, redesign and tune database controlling the company’s Security doors.

Negotiated well with IT consultants to roll-out new applications and databases.

Aug.2013-May. 2014 Investcorp Medicare Ltd

IT Support Executive

Manage and maintain Company’s IT Infrastructure, including hardware, operating systems, networks, applications

Installing, Creating, monitoring, Database to meet Company’s needs

Achievements

Enrolled users, controlled and monitored user access to the database, operating 24/7.

Created and monitored the Company’s database, which includes information about all Clients.

Jan.2013-Aug.2013 Investcorp Medicare Ltd

Business Development Partner/ Customer Service Agent

Source for clients, establish profitable relationships

Close business transactions profitably

Handling problem Customers efficiently

Handling Customer complaints assertively

Providing first-class service and positive customer experience

Experienced in managing team with varying cultural backgrounds

April, 2012- Dec 2012 New Horizons Computer Learning Centre

Oracle Database Instructor / ITIL Specialist

Installing, Administering, Training Oracle 11g on Linux platform

July, 2011- Mar, 2012 MTN Call Centre, Jos, Plateau State.

Customer Care Representative (Exp. Siebel CRM)

Handling day-to-day Customer services in line with standard operations procedures- greeting customers, obtaining data, supporting completion

Quick resolution of Customers’ issues

Handling problem Customers efficiently

Experienced in providing first-class service and positive customer experience

Experienced in managing team from various cultural backgrounds

Proven Client relationship Management

Jan 2011-Jun 2011 NIIT, Wuse 2, Abuja

Database Administrator/ HR Assistant

Installing, Creating, Monitoring, Database to meet Company’s needs

Analyzing user requirement &problems to improve existing systems

Experienced in Technical support, Maintenance & Troubleshooting of systems

Support colleagues through HR advice and mentoring

Strict compliance with Company HR policy and setting this as a standard

Promoting people management practice and encouraging team spirit

Escalating more complex HR issues to the HR Manager and gaining his consent.

Jan 2010-Dec.2010 Grand Cereals Ltd, Zawan r/about,Bukuru,Jos.

Application Support Supervisor

Experienced in Technical support, Maintenance & Troubleshooting of systems

Analyzing user requirement &problems to improve existing systems

Oct. 2007-Jan. 2010 Integrated Capital Services Ltd. V/I, Lagos

Information Technology Advisor

Deploying and Supporting developed software &Devices

Analyzing user requirement &problems to improve existing systems

Experienced in Technical support, Maintenance & Troubleshooting of systems

May 2006- Sept. 2007 New Horizons Computer Learning Ikeja, Lagos

Faculty Member- Oracle Database Instructor

Training on Oracle Database Administration

Proficiency in database management as a Certified Oracle Database Administrator

Database design and Administration

2003-2005 Integral Technologies Ikeja, Lagos

Systems Analyst / Database Administrator/HR Assistant

Managing the activities of an IT training Institute.

Strict compliance with Company HR policy and setting this as a standard

Scheduling classes for Training.

Support colleagues through HR advice and mentoring

Promoting people management practice and encouraging team spirit

Centre Coordinating.

Supporting the provision of healthy and safe working environment

Sound Knowledge of SQL

1998 Labaden Enterprises Nig Ltd Ibadan, Oyo State

Sales Manager

Sales Planning and Forecasting

Sound Managerial & Leadership skills

Excellent interpersonal relations

Depth in Oral & written communication skills

Strong analytical ability to assess issues and take right decisions

Sound computer operation skills.

Computer Skills

Software Skills-ITIL Knowledge

Experienced user of Windows versions 98, 2000 & XP,Vista,7

Software installation e.g Windows

Background knowledge of Java and Web Design.

Networking Skills

System Administrator- granting users certain privileges.

Sound Knowledge of Networking- TCP/IP

Hardware Skills

Installing, Configuring &Maintenance of Systems

Training Skills

Computer Instructor

Training on Oracle Database Administration and all Microsoft Office XP Applications (Word, Excel, PowerPoint & Access)

Non-Technical Skills

Very Creative, A-Can-do attitude, resourceful, purposeful, result-oriented, innovative, ability to learn fast, Strong relationship, Interpersonal skills,enjoy Teamwork.

Education

1999-2004 Lagos State University, Lagos.

B.Sc., Computer Science.

2001-2002 NIIT – in Affiliation with Oracle University

Oracle Certified Professional (OCP) in

Oracle Database Administration (ODBA).

2001 Information Management System (IMS) Computer Training Institute. 3, Oba Akran Av., Ikeja, Lagos.

Certificate in Computer Programming.

1998-1999 AbubakarTafawaBalewa University, Bauchi State

Diploma in Computer Science.

1992-1998 Wesley College of Science, Ibadan. Oyo State.

Secondary School Certificate.

Interests

Reading, using Computer, meeting people and playing indoor games.

Referees

Available on Request.

Contact this candidate