Industrial Development Desktop Support

POOLONOMBULELO@G

MAIL.COM

TWITTER HANDLE 068******* NOMBULELO POOLO

YN

OBJECTIVE

To play an important, responsible

and challenging role in the

projects undertaken by the

organization and to utilize my

creative and logical skills to serve

the goals of the organization

SKILLS

• Ability to explain technical

issues clearly to non-technical

colleagues and users

• Knowledge of IP

addressing, subnetting, NAT

and Ipv6

• Able and willing to work

flexible hours when

necessary

• Extensive knowledge of

Microsoft based operating

systems

• Working knowledge of

major networking

components and hardware

components

• Team player (easy to work

with) • Effective written and

oral communication skills

BOITUMELO NOMBULELO

PATIENCE POOLO

PROFESSION OR INDUSTRY LINK TO OTHER ONLINE

PROPERTIES: PORTFOLIO/WEBSITE/BLOG

EXPERIENCE

TECHNICAL SUPPORT LEARNER • BYTES PEOPLE SOLUTIONS • FROM 29/11/2019 – 27/11/2020

Responsibilities:

-responsible for providing the highest level of technical support and customer service to over 500+ internal staff members

- setting up and configuring new laptops and desktops

-Troubleshooting and repairing PCs

-installing authorized software’s

-install new and updated hardware and software

-create and maintaining email profiles and AD log-in for users as well as grant access to folders, patch network and phone cables Certification: technical support NQF 4

EDUCATION

DIPLOMA • 0CTOBER 2020 • TSHWANE UNIVERSITY OF

TECHNOLOGY

National diploma in Information Technology – communication networks.

Subject completed:

Technical programming (java), communication networks, distributed systems, electronics, mathematics and industrial development systems

CURRENT CERTIFICATION

- Cloud + (current)

- Security + (current)

YOUR NAME

2

- CEH (current)

- Penetration testing (training)

REFERENCENCES

Luta Moloi (mentor)

****.*****@******.***

Zimikhaya Mapundu (lecturer)

********@***.**.**

Siphiwe Dlamini ( manager)

*******.*******@******.***

Contact this candidate