Collections Clerk Information Officer

DEBRA L. WALLS

*** ********* ******

Longs, SC **568-9129 Cell: 570-***-****

********@*******.*** Home: 843-***-****

PROFESSIONAL EXPERIENCE

Customer Service Representative RockTenn – WestRock, Latta, SC 4/1/14 – 11/30/16

I began the above job as a temporary employee 1/31/14 under the RockTenn Company name. They then merged with Mead Westvaco 7/1/15, so the name changed to WestRock at that time.

Duties included: Order entry, customer interaction both over the phone and in person, handled quality issues, maintained switchboard duties, served at times as Administrative Assistant to Management Team and sales representatives. Handled price increase/decreases as needed as the economy dictated via Word and Excel. Served on Safety Team, as well as on the Quality Team, maintained spread sheets, handled several warehouse accounts maintaining min/max levels. Other normal Customer Service duties, along with constant interaction with the sales representatives that handled some of the accounts I handled.

Reason for leaving this job: Plant closed.

Telecommunications Coordinator Lycoming College, Williamsport, PA 3/22/12- 12/13/13

And Assistant to CIO

Duties include: Served as Customer Service Representative to staff/faculty and administration relative to the telephone system (Cisco) throughout the College. Handled all monthly invoicing for phone services to/from different departments within the College. Implemented the purchase and invoicing of Verizon Smart Phones for the College’s International Students. Handled incoming as well as outgoing mail within the Information Technology Department, and handled purchasing of products/services for the Department. Duties also include maintaining and distribution of Campus Directory, making any updates that took place throughout the year, working closely with Human Resource Department for all changes. Worked together with the CIO in planning and maintaining budgets for current fiscal years. Maintained spread sheets for servers and contract renewal information with minimal supervision. Am efficient with Microsoft Word, Outlook, Excel as well as Firefox.

Reason for leaving this job: Moved to South Carolina.

ROCKTENN (Formerly Smurfit-Stone Container Corporation), Williamsport, PA 1972-2011

Senior Customer Service Representative (1989-2011)

Order entry, daily/weekly status reports, customer interaction, handled quality issues, maintained switchboard duties, served as Administrative Assistant to Management Team and sales representatives.

Part of a team of 100 plus employees who maintained accident-free status for period of three years.

Represented Department when Customer Service Manager was not available.

Served on Q-tip (Quality Tips) Committee meeting weekly.

Served on Safety Team meeting monthly.

Served on WIRT (Warehouse Inventory Reduction Team) to keep warehouse inventory level at minimum.

Maintained price lists using Word and Excel.

Worked with E-Pro system of purchasing and receiving of goods.

Accounting Clerk (1980-1989)

Handled invoicing, Accounts Receivable, Accounts Payable and General Ledger functions.

Maintained 97% on-time collections while working with Accounts Receivable.

Direct phone contact with customers on monthly basis to maintain on time payments.

Maintained all accounting month-end closures within one day as required by Corporate.

Programmed new phone system for facility and was key contact for revisions.

Administrative Assistant/Receptionist (1972-1980)

Served as Administrative Assistant for Management Team (General Manager, Sales Manager, Plant Manager and Controller) of local facility, working with sales representatives, Customer Service and Accounting personnel. Scheduled meetings for General Manager, who was highly involved with company, as well as civic and local Management Associations. Maintained switchboard/receptionist duties.

Published monthly newsletter, which was viewed by local plant personnel, as well as corporate level management.

Assumed responsibility for numerous mailing lists with constant updates.

OTHER RELATED EXPERIENCE

Worked for Williamsport Credit Bureau from 1970-1972 part time while going to Williamsport Area Community College as credit and collections clerk. Handled billing, as well as counter and telephone Customer Service work.

EDUCATION

1970 – Graduated from Williamsport Area High School.

1970-1971 – Attended Williamsport Area Community College (now known as Pennsylvania College of Technology, which is part of Penn State University) in the Executive Secretarial Program, with a minor in Accounting.

PROFESSIONAL ASSOCIATIONS

Clio Group: Member from 1996 to 2013. Served as Vice President and planned programs for a two-year period. Served as President for 2010-2012.

Williamsport Area Management Association: Member from 1985 to 2013. Served as President (two terms), after going through the chairs from Third Vice President to Second Vice President to First Vice President, and then President. Had also served as Secretary as well as Treasurer for several years.

American Business Women’s Association: Member since 1977. Had been member of three different Chapters in Williamsport area. Lastly a member of Williamsport Chapter, and served in numerous capacities, including President of all three chapters. Also served as Secretary, but had also served as Vice President and Treasurer of the different chapters. Had also served on numerous committees. Also planned programs and wrote publicity articles for weekly newspaper, as well as Chapter monthly newsletter.

COMMUNITY ACTIVITIES

Member of Trinity United Methodist Church, Long Avenue, Conway, SC.

Previously was member of St. Paul-Calvary United Methodist Church, Memorial Avenue, Williamsport, PA.

Was member of Chancel Choir until moving in 2013.

Served as Secretary to Administrative Council from 2006-2009, under Pastor John Rauhut.

Served on Staff Pastor Parish Relations Committee from 2007-2010, under Pastor John Rauhut, and Pastor Robin Baer at same church, and worked with employee issues, as well as hiring and releasing.

REFERENCE INFORMATION

David Heffner 3822 Rabbit Mtn. Road Broomfield, CO 80020

Chief Information Officer - Information Technology Services - Lycoming College (now retired)

Marie Punches WestRock Mooresville, NC 843-***-****

Was Customer Service Manager at the Latta facility where I worked until 11/30/16

Mike Bishop WestRock Richmond, VA 276-***-****

Was General Manager at the Latta facility; currently is Manufacturing Manager for WestRock

Sandra Barnes 526 Northway Road Linden, PA 17744 570-***-****

Former Customer Service Manager – RockTenn Container – Williamsport, PA

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