SHANNON HONEA

ado2lt@r.postjobfree.com 903-***-**** Point, TX 75472

Summary

Dedicated employee known for punctuality, pursuing employment options where attentive customer service and positive attitude will make a difference. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Skills

Bill processing

Credit and collections

Relationship building

Investigative research

Supervision

Payment management

Audit procedures

Billing dispute resolution

Adjustment posting

Statement issuing

Troubleshooting

Team management

Decision-making

Leadership

Organization

MS Office

Reliable and trustworthy

Conflict resolution

Experience

Customer Account Manager ProTec Laboratory - Quitman, TX 08/2009 - 07/2021

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Assisted customers in making payments on accounts and setting up payment plans.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Upheld strict quality control policies and procedures during customer interactions.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assessed customer account information to determine current issues and potential solutions.

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

Escalated customer concerns, store issues and inventory requirements to supervisors.

Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Reviewed account and service histories to identify trends and issues.

Set up and activated customer accounts.

Recommended improvements to products and services to mitigate complaints.

Relayed productive customer feedback to marketing teams.

Trained new employees on procedures and policies to maximize team performance.

Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.

Accounts Receivable/Payable Protec Laboratory - Quitman, TX 08/2009 - 07/2021

Managed between $$72,000,000 and 100,000,000 with accuracy in Sage ERP.

Verified hours and submitted payroll for 350 hourly and salary employees.

Reconciled all bank and credit card accounts monthly.

Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.

Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.

Followed detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month.

Tracked employee time and attendance for payroll.

Processed customer payments and set up payment plans.

Maintained accuracy when reviewing and reconciling general ledger.

Reviewed vendor invoices and expense reports, identifying discrepancies.

Verified items billed against items received and followed-up with vendors and employees to reconcile variances.

Carefully went over each invoice and requisition for payment.

Facilitated payment of invoices due by sending bill reminders and contacting clients.

Paid employees by calculating amounts owed and preparing checks.

Receptionist Protec Laboratory - Quitman, TX 06/2009 - 08/2009

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system.

Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Maintained daily calendars, set appointments with clients and planned daily office events.

Directed and oversaw office personnel activities.

Answered phone calls, provided information to callers and connected callers to appropriate people.

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Greeted incoming patients and verified paperwork to manage smooth intake processes.

System Administrator IT Supervisor Prese Medical Management - Rockwall, TX 06/2003 - 08/2008

Monitored office inventory to maintain supply levels.

Directed and oversaw office personnel activities.

Recruited, trained and developed administrative team to support corporate growth and objectives.

Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.

Conducted staff performance evaluations to monitor progress and recommend professional development plan.

Managed administrative processes and prepared key reports and documentation.

Liaised between employees and upper-level management and effectively resolved any issues.

Oversaw CRM updates and backups, report generation and troubleshooting requisition.

Operated using Vitacost Sage.

Pathology Supervisor Prese Medical Management - Rockwall, TX 03/2001 - 06/2003

Established and enforced clear goals to keep employees working collaboratively.

Provided ongoing training to address staff needs.

Complied with company policies, objectives and communication goals.

Identified and corrected performance and personnel issues to reduce impact to business operations.

Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Conducted employee evaluations and reviews.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Developed position rotation to support continuous improvement and operator development.

Created training manual for employees to use as reference guide.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Delegated work to staff, setting priorities and goals.

Pathologist Account Manager Prese Medical Management - Rockwall, TX 03/2000 - 03/2001

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.

Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.

Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.

Managed budgeting, forecasting and performance for all accounts.

Updated account plans based on changing markets, customer conditions and competitor activity.

Education and Training

Yantis ISD Yantis TX 05/1994

High School Diploma

NTCC MT Pleasant TX

Some College (No Degree): Accounting

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