Nc 1 Administrative Assistant

QUALIFICATIONS

Proficient in Microsoft Office

Ability to work individually and as a team

** ***** ** ******** ******* experience

Experience in database entry

Works well under stressful situations

Excellent oral and written communication skills

PROFESSIONAL EXPERIENCE

Administrative Assistant, Doctors Vision(MED) Raleigh NC 1/2013 – 2020

Receive & process incoming as well as outgoing US postal mail, UPS deliveries, and all other deliveries from vendors

Report building maintenance service orders

Review and revise work schedules, spreadsheets, and provide information regarding escrow accounts as requested

Provide excellent customer service to walk in customers, over the phone customers, and via email

Accounts Payable & Receivable

Receive & direct telephone calls on a multiline telephone.

High Volume of Data Entry for patients’ files, insurance, reports and confidential data.

Schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds).

Transcribe messages for return calls (including home and daytime phone numbers)

Maximize patient flow by obtaining, organizing, and verifying insurance eligibility for all applicable patients.

Scheduling appointments and rescheduling no shows appointments

Explain the online history form to all patients and enter patient’s demographic and insurance information into software program

Confirm all patients’ appointments, for the following day

Pull charts for all former patients scheduled for the following day.

Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.

Obtain a copy of patient’s insurance ID card when applicable and ensure that patients are aware of all promotions and offers.

Immediately notify Manager\Assistant Manager of any “walking Rx’s” and/or appointments.

Prepare invoices and packing slips to be submitted to Home Office.

Close & balance POS software program at day end, completing daily deposit, ensuring that accounts are properly balanced.

Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.

Maintain cleanliness and organized appearance of front desk

Schedule and attend all office meetings.

Customer Service Specialist, Wal-Mart Raleigh, NC 01/2008 – 05/2013

Front End Supervisor and provided customer service to all walk-in Wal-Mart shoppers

Responded to customer complaints over the phone and via email in,

Provided information for customer store policies and procedures as well as receive & direct telephone calls on a multiline telephone

Customer Service Specialist in electronics department

Generated invoices, credit card payments, and transactions.

Data Entry of purchase orders and supplies for each department

EDUCATION

High School Diploma Enloe High School Raleigh, NC 2008

REFERENCES

Upon Request

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