Resources Manager Front Office
Resume:
PAWEMI DICHNER
*****/*****:*************@*****.***/PHONE:860-***-****
BIOLOGICAL PROFILE
Marital Status: Married
Nationality: Malawian
PROFESSIONAL PROFILE:
I am a development-oriented person, self-motivated towards achieving excellence, able to manage own time effectively, and prioritize workload. I am highly organized and efficient, with quick learning abilities. I am also friendly to people of diverse social status and approachable, with excellent interpersonal skills. In addition to that, I am a well-disciplined, focused and self-motivated individual. Furthermore, I also possess strategic focus, mentoring skills, facilitation and mobilization skills .
CAREER OBJECTIVE
Giving all ability that defines me to the interest of the company that I become part of.
Significantly contribute to the development and success of the company PERSONAL ATTRIBUTES:
• Reliable, accurate and systematic;
• Goal-oriented, problem solving, independent, committed, innovative and motivated;
• Able and willing to learn and acquire new knowledge relevant to the function;
• Excellent social and interpersonal communication skills and team spirit
• Flexible and willing to grow with a small NGO
COMPUTER COMPETENCY:
• Word Processing: Microsoft word, Microsoft power point, Microsoft publisher
• Spread Sheet: Advanced Microsoft Excel, Microsoft Access
• Data Collection Packages: ODK
EDUCATION
Professional Qualification
2014: Certificate in Hotel Management, Johannesburg School of Hote Management WORK EXPERIENCE
A. Villa Moyal boutique hotel 2005-2008
Position: Front office administrator/night Audit
Major Duties
Liaising with potential customers, preparing quotations, invoicing
Credit and debts control, checking in, checking out of the guests, and bookkeeping.
Reconcile accounts.
Supervision of all reservations shifts and liaising with the F&B and housekeeping on coming events or business.
Central reservation for all Villa Moyal bookings.
Liaising with suppliers on deliveries and payments and assisting the F&B manager when need arises.
Handling customer complaints
Balance the cash drawer.
Process invoices.
Front office admiration and reservation control
Help to prepare for forecast report.
Prepare monthly sales and expenditure reports.
Reporting all areas which needs Maintenance attention.
Investigate and resolve out of balance accounts. B. Southern Sun (Tsogo Group 5 Star) 2008-2015
Position: Reservation Clerk
Major Duties
• Responsible for hotel reservation, making group bookings as well as supervising online bookings.
• Provide customer service if there is a problem with confirmation or issues navigating a hotel website to book a stay.
• Process payments
• Giving directions and advice to the guests, about restaurants, and attractions in the surrounding area.
• Maintaining records about customer bookings, and any additional information
• Sell additional services and upgrades by upselling and promote relevant travel packages and touring opportunities to customers.
C. Royal Caribbean cruise Limited(starboard) 2015-2020 Position: Sales Associate
Major Duties
Ensuring that all customers receive excellent service.
Assisting guest with questions, needs, and purchases.
Cultivating successful relationships with retail customers.
Completing each transaction in a quick and efficient manner.
Greeting each customer with a warm manner.
Identifying customer requirements
Implementing all visual merchandise
Setting up merchandise on the floor
Attending weekly sales meetings
Leading all social media initiatives.
Watching out for loss prevention through leakage and theft OTHER COMPETENCIES:
Through experience, I have acquired the following set of skills and competencies:
Trustworthy, integrity, hardworking and result oriented Self-motivated, self-starter and team player.
Providing timely identification of issues that could delay an activity, and develop solutions to address the problem.
Execution of driving activities, with on-going checks on progress and feedback.
Facilitation of and presenting project agenda.
High levels of confidentiality.
Willing to work outside working hours if need arise
Demonstrated ability to work in multi-cultural environment, and establish harmonious
Able to work under minimal supervision, proactive, initiative and with sound judgement. REFEREES
1. Marcedez yanez-Fulcano, Human resources Manager (Starboard cruises Limited), 8400 NW 36TH, STREET, SUIT 600. MIAMI, FLORIDA 33166, MERCEDEZ.YANEZ *******@***************.***. 786-***-****
2. Valarie Paolo- Reservation Manager (Sothern Sun Hotel Group). O.R TAMBO, INTERNATIONAL, AIRPORT, JONES RD, JOHANNESBURG,1627, SOUTH AFRICA.
3. Liana General Manager (Villa Moyal Executive Boutique hotel). 47A ATHOL AUCKLANDS drive. MELROSE NORTH 2196, *****@**********.***.
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