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Call Centre Agent

Location:
Arcadia, Gauteng, 0083, South Africa
Salary:
R6500
Posted:
October 17, 2021

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Resume:

PERSONAL INFORMATION

SURNAME : MASEMOLA

NAME(S) : VIRGINIA ZANELE

DATE OF BIRTH : 28 NOVEMBER 1983

GENDER : FEMALE

NATIONALITY : SOUTH AFRICAN

HEALTH STATUS : GOOD

HOME LANGUAGE : ISINDEBELE

OTHER LANGUAGES : ENGLISH, ISIZULU, SOTHO

MARITAL STATUS : SINGLE

DRIVER’S LICENCE : B

EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : CENTRAL SECONDARY SCHOOL

HIGHEST GRADE PASSED : GRADE 12

YEAR : 2000

OTHER QUALIFICATION

NAME OF INSTITUTION : TSHWANE UNIVERSITY OF TECHNOLOGY

CERTIFICATE OBTAINED : NATIONAL DIPLOMA IN OPERATIONS MANAGEMENT

YEAR OBTAINED : 2006

COMPUTER LITERACY

I am able to use the following computer programmes competently

Ms Word

Ms Excel

Ms Powerpoint

Internet

CAREER OBJECTIVE

I am a young South African who is imaginative, curious and ambitious. I would like to pursue my career with my abilities as my special interests and seeking new ways and opportunities to improve my life.

WORK EXPERIENCE

COMPANY NAME : MULTI CHOICE

POSITION : CALL CENTRE AGENT (INBOUND)

DURATION : JUNE 2010 TO AUGUST 2011

DUTIES : ACCOUNTS PAYMENT AND RECONCILIATION

OPENING NEW ACCOUNTS

DATA CAPTURING

TECHNICAL (PRODUCT TROUBLE-SHOOTING)

COMPANY NAME : STANDARD BANK (HEAD OFFICE)

POSITION : CALL CENTRE AGENT (OUTBOUND)

DUTIES : DEBT COLLECTION (PERSONAL LOANS & CARD)

CREDIT REHABILITATION

CALLING CLIENTS WITH OUTSTANDING CREDIT BALANCE

DURATION : AUGUST 2012 TO JULY 2014

COMPANY NAME : ABSA BANK (UNDER FIRST FEDERAL INVESTMENT)

POSITION : HR ADMINISTRATOR (ASSISTANT)

DUTIE : RECRUITMENT DUITES

MIE CHECKS

MATRIC VERIFICATION

ID VALIDATION

CREDIT RECORD –XDS

SEARCHING FOR DEBARRED REPRESENTATIVES

HR PACK SORTING

PLACING ADVERTS

SCREENING CV’S

TELEPHONE INTERVIEWS

BOOKING CANDIDATES FOR INTERVIEWS

UPDATING DAILY REGISTER

LEAVE FORM FILING

RECORDING LEAVE ON REGISTER

DRAFT AND ISSUE WARNING FROM SUPERVISORS

FILE WARNING LETTERS

ANALYZING LETTERS

DURATION : JUNE 2018 TO FEBRUARY 2020

COMPANY NME : VER-TEX SOLUTIONS

POSITION : CALL CENTRE AGENT (OUTBOUND)

DUTIES : DEBT COLLECTING (SOFT COLLECTIONS)

DURATION : DECEMBER 2020 TO SEPTEMBER 2021

REFERENCE

CONTACT PERSON : MISS LEBO MOTLOUNG

DESIGNATION : QUALITY ASSURER AT MULTI CHOICE

CONTACT NUMBER : 078-***-****

CONTACT PERSON : MR NKATEKO NOBELA

DESIGNATION : TEAM LEADER AT STANDARD BANK

CONTACT NUMBER : 082-***-****

CONTACT PERSON : MS LINDA ZWANE

DESIGNATION : HR MANAGEMENT (ABSA –FIRST FEDERAL

INVESTMENTS)

CONTACT NUMBER : 072-***-**** / 081-***-****

CONTACT PERSON : MR BRANDON MANYEPAO

DESIGNATION : SUPERVISOR

CONTACT NUMBER : 067-***-****

ZANELE VIRGINIA MASEMOLA

506 Block H • Soshanguve • 0152

079-***-****

Email: ado2fc@r.postjobfree.com



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