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James Foster

Tech Support Pro

PROFESSIONAL SUMMARY

Experienced, successful, and highly motivated tech professional; provide quality service and support in fast paced goal-oriented service center or office environment. Consistently exceed goals and customer service satisfaction EMPLOYMENT EXPERIENCE

Small Business Owner, JCF Collectibles Salem, OR - 06/2020- Present. Self-Manage and supervise assistant. Generate Invoices by computer and utilize spreadsheets. Perform inventory, payment processing, packaging, and shipping. Communicate with customers through email communications

- MS Outlook and Google. Focus on ordering and processing returns and excellent customer service.

Office Specialist, Galt Foundation – Salem, OR 06/2020- 09/2020. Performed research, data entry and clerical type work in support of agency programs or operations to relieve a superior of clerical details.

Travelling Caregiver, Addus Homecare – Salem, OR

06/2020-09/2020

PC Technician (Temp), Galt Foundation – Salem, OR

05/2018-03/2019. Provided in office desktop computer support; troubleshot, debugged, and installed computer hardware components, performing virus detection and removal; upgrading PC hardware and software;

troubleshooting network port and wireless connectivity issues; and providing technical support for IT hardware and software related to desktops, laptops, peripherals, Microsoft Office, and other standard software.

Field Support Tech, Compucom – Portland OR 04/2017- 01/2018. Provided desktop computer support to a variety of offices/businesses; troubleshot, debugged, and installed computer hardware components.

Human Services Specialist 2 - State of Oregon, Galt Foundation – Salem, OR 06/2016-02/2017

Provided daily in-person contact with applicants for assistance and agency clients to give information about agency, other public, or community assistance programs and to get information to decide eligibility for assistance programs. PERSONAL SKILLS

• Network Maintenance (2 years)

• Inside Sales (3 years)

• Telemarketing (2 years)

• Account Management (3 years)

• Strong ethics

• Problem solving skills

• Results driven

• Customer service oriented

• Effective communicator

• Detail oriented

• Highly teachable

• Quick learner

• Active listening skills

• Confidentiality awareness

• Adaptable and open to change

TECHNICAL SKILLS

• Customer Troubleshooting

• Desktop Support

• Network Support

• Technical Support

• Active Directory

• Help Desk

• Remote Access Software

• LAN/VPN/DHCP/DNS

• Microsoft Windows

• Network Administration

• Microsoft Windows Server

• TCP/IP

• Operating Systems

EDUCATION

Associate of Science Degree in

Information Sciences, Heald College

– Portland OR

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