G. Sangeetha

Mobile : 729-***-****

Mail Id : ado269@r.postjobfree.com

CARRIER OBJECTIVE

Eager to contribute highly applicable business process skills and ability to personalize service delivery to analyzing business needs and translating them in to executable strategies for your firm. SKILLS

Work effectively as an individual and communication skills. Possess execellent interpersonal and communication skills. Team sprit, positive attitude, creativity and visualization skills. Leadership qualities and strong managerial skills. EDUCATIONAL QUALIFICATION

B.C.A ( Bachelor of Computer Application)

SOFTWARE SKILLS

Back End Tool : DCA, TALLY7.2

PACKAGE : MS Office 2003.

Operating System : Win95/98/NT/2000

PROFESSIONAL EXPERIENCE

1. February 27th 2008-Till November 16th 2009, working as a CUSTOMER SERVICE AT MAX NEW YORK LIFE

INSURANCE, for Renewal Process in Chennai and co-ordinating with customers, Agents, Sales Force and Operation team for smooth functioning process.

Maintaning Renewal and DTF tracker for the chq pickup and other leagal Document.

Able to complete the target collection with in a TAT and achieve daily target with high quality.

I have been approved to make calls for the high value cases. Preparing daily MIS report and providing the same to the reporting authorities.

Solving queries raised by the investor, branches and internal customer through Mails an Telephones.

Analyzing Team Performance, finding root cause for the error and providing suggestions / feedback / solution.

Handling walk -in customer and internal customer queries. And also assisting force on their target achievement.

Conducting training session for internal customer ( Agents) Conducting internal audit for all user on weekly basis. Co -ordination with the branches for follows ups.

Initial scrutiny of the proposal forms and money entries. NOTABLE ACCOMPLISHMENT

Won the comandable performance of 102% in renewal Olympics award in August 2009

Excellent performance award for highest collection in the month of September 2008

Won the rock on contest in the month of September 100%, October 102%.

2. November 18th -2009,Till Feb 5th- 2010, worked as a help desk at FUTURERISK INSURANCE Chennai for the Mediclaim process. Taking care of corporate office (SCOPE INTERNATIONAL) Solving the queries raised by the employees and TPA. Taking care of cash less and re-imbursements process. Tracking the space data of the employees, forwarding the re-imbursment cases to the UHC

Following the medical cases and helping the employees to get the claim amount.

3. Feb 9th 2010 Till Feb 18th 2011 working as a admin front desk at COMPUTER SCIENCE CORPORATION chennai.

Attending the inbound and outbound calls.

Maintaning the space data ( Employees Details) on the daily basis. Maintaining the H/K (house keeping), Maintanence attendance. Transferring the employees calls to the respective person and connecting the calls. Maintaning the access report. Sending the front desk reports on daily basis to the reporting person.

Arranging the meeting and conference room for the employees along the requriments.

Solving the queries raised by the employees through mails and telephones.

Conducting the meeting on weekly basis to the H/K person Sending the walk through report on daily basis.

Analyzing the team performance finding the root caused for the error and providing suggestion / feedback / solution. PERSONAL DETAILS:

Husband Name : J.Gowthaman

Date of Birth : 26th July 1986

Gender : Femal

Languages : English and Tamil

Nationality : Indian

Permanent Address : No: 12 V.O.C Nagar,New colony, 2nd cross street, Anna nagar East,

Chennai 600102

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