Data Analyst Office Assistant
Resume:
Shaquala Carter
Customer Service/Data Analyst
Austell, GA 30168
**********@*****.***
Detail Oriented, Efficient, Strong Communication Skills-both verbal and written seeking a secure and challenging position as a Customer Service Representative/Data Analyst. I will utilize my educational training and interpersonal skills in order to contribute to an organization's growth and mission. An even/calm demeanor that multi-tasks and handles pressure well with excellent organizational and follow-up skills.
Authorized to work in the US for any employer
Work Experience
Data Collection Specialist-Working Remotely
Titan Technologies Inc./Telaforce - Atlanta, GA
August 2020 to Present
• Performed out-bound calls to enroll companies into voluntary government survey and collect monthly data
• Responsible for asking questions in accordance with instructions to obtain various specified information from each company via interviews and other approved means; compiled, recorded and coded confidential data
• Reviewed data for completeness and accuracy, as well as, performed editing and reasonable testing in accordance with established Data Collection Center standards
• Identified and resolved inconsistencies in respondents’ responses by means of appropriate questioning or explanations
• Identified and reported problems in obtaining valid data
• Interpreted numerical data, reviewed error messages and corrected data where applicable
• Answered incoming calls and emails promptly and courteously
• Performed non-response prompting and ready-to-report calls.
• Performed edit reconciliation of collected and self-reported data
• Established a rapport with potential respondents Ability to multi-task and worked on various projects at the same time (Address Refinement, Enrollment and Collections
Data Collection Specialist
Office Remedies Inc - Herndon, VA
August 2015 to August 2020
-Managed inbound and outbound calls regarding data for statistical reports for the Federal and State government
-Used persuasion skills to get companies to participate in mandatory and non mandatory reports
-Mailed out packets and letters to gain companies participation
-Enrolled companies to web reporting online after training them to report data once a month verbally by phone
-Followed up with companies by fax, email and phone on best way to report nations job count report Customer Care Representative
QBE First Mortgage and Finance Company - Morrisville, NC February 2012 to June 2015
Managed phone calls regarding hazard insurance(flood, fire, and windstorm)
• Explained to clients about lenders forced placed insurance if property is not insured
• Followed up with insurance agents on evidence of insurance for the insured
• Verified mortgagee clause, fax numbers, borrowers and property addresses for residential and business owners
• Submitted daily diary requests for loan accounts to be researched on refunds
• Notated, and tracked insurance for mutual clients on the behalf of Regions and Seterus bank, and USAA Federal Savings bank
• Requested and Submitted payments for mortgage escrowed accounts, equity line accounts, conventional loans, and constructional loans on behalf of mutual clients overnight, regular mail and or expedited checks to meet expirations date of insurance policy to avoid insurance cancellations
• Verified borrowers, agents, co-signers, power of attorney, authorized, unauthorized 3rd party callers and branch bank representatives for various loan accounts Telephone Operator and Dispatcher
Tasco Answering Service - Raleigh, NC
December 2008 to December 2009
Answered calls, data entered messages, dispatched calls and messages
• Calls were considered to be related to hospitals, patients, hospice, domestic violence, sexual and substance abuse, maintenance emergencies, towing vehicles, lawyers and the cases they represent
• Spoke little Spanish to get general information and carry out emergency calls Telephone Survey Specialist (Greene Resources, Temporary Assignment) Research Triangle Institute - Raleigh, NC
March 2007 to January 2008
Interviewed and assigned survey participants by telephone for a variety of projects
• Performed data entry tasks while conducting phone calls
• Conducted a variety of interviews to obtain valid social science research data
• Worked refusals cue where you have to convert a refusal to a person participating/completing a study Telephone Survey Specialist
Research Triangle Institute - Raleigh, NC
June 2005 to September 2005
Coder (Short-term assignment via Greene Resources)
• Performed data entry tasks on school transcripts from 9th grade to 12th grade
• Created new codes for school courses
Education
Diploma in Medical Office Assistant
Miller-Motte College - Cary, NC
2010 to 2011
Associate's of Arts in Business
Axia University of Phoenix College-Phoenix - Phoenix, AZ September 2009
Freshman in Business Administration
American InterContinental University-Online - Atlanta, GA January 2003 to January 2004
Freshman in Business-Computer Information Systems
New York Technical University - Brooklyn, NY
January 2002 to January 2003
Skills
• Microsoft Office Word, Excel, Powerpoint and Outlook (5 years)
• Human resources
Assessments
Data Analysis — Completed
July 2019
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SUMMARY OF TECHNICAL SKILLS
The Following Technical Skills Were Attained From A Thorough Educational Training at Miller-Motte College:
• CMS-1500 forms • Medicare/Medicaid
• Medical insurance • Building databases
• Scheduling appointments • Patient data entry
• Resources RT • Financial reports
• ICD-9/ CPT coding • HIPAA/ OSHA trained
• Type 50 wpm • Windows 2007, XP, Vista
• Medisoft • Microsoft Word
• Microsoft Excel • Microsoft PowerPoint
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