Customer Service Representative
Resume:
TWALA MCDUFFIE
Leesburg, FL *****
ado206@r.postjobfree.com
Work Experience
Sales Associate
Dollar General - Wildwood, FL
March 2019 to April 2020
I worked in a fast-paced environment assuring that all guests was happy and satisfied and all orders was taken correctly when leaving the store.
• Answered incoming calls
• Conducted credit card transactions through POS System
• Placed orders
• Maintained a clean service environment
• Provided pleasant customer service
• Assisted with returns
• Up-sold customers
Cashier
Marathon Truck stop - Wildwood, FL
March 2018 to January 2020
• Assisted with customer inquiries
• Welcomed guests
• Helped guests find what they are looking for
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
Customer Service Representative
Mobile Gas Station - Mount Dora, FL
May 2010 to November 2011
• Assisted customers with a warm and professional attitude
• Responsible for cashier duties
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions
• Answered general questions
• Provided policy and service information
Education
High school diploma
Eustis High School
Skills
• Sales
• Cashiering
• Retail Sales
• Cash Handling
• Merchandising
• Upselling
• Organizational Skills
• Serving Experience
• Host/Hostess
• Pricing
• Inside Sales
• Cold Calling
• Outside Sales
• Negotiation
• Salesforce
• Purchasing
• POS
• Customer service (10+ years)
• Customer service and merchandising (10+ years)
• Customer relationship management
• Customer service (10+ years)
• English
• Food service
Assessments
Sales: Influence & Negotiation — Completed
July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Customer Focus & Orientation — Proficient
July 2020
Responding to customer situations with sensitivity Full results: Proficient
Inside Sales — Completed
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Verbal Communication — Proficient
July 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Outside sales — Completed
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Home health aide skills — Completed
January 2021
Providing care to patients in a home setting
Full results: Completed
Customer service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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