HORACE T. SMITH

**** **** ******** ****** ******, Colorado 80231 Phone: 202-***-**** ado1xd@r.postjobfree.com

Certification/Training:

CCNA/CCNP

PALO ALTO ACE

VILLANOVA UNIVERSITY

SIX SIGMA Greenbelt Training

2013

COMPETENT LEADER AND TOASTMASTER ATM

Key Skills:

Network & System Support/Monitoring

LAN/WAN design and support

Routing protocols: BGP, OSPF, MPLS, HSRP

SDN:

Underlay/Overlay technologies

Education:

Technical Education Center

Rockville, MD

Electronics Engineering Technology certificate

1991- 1993

Western Governor’s University

BS in Network security and design

2021

LEAD NETWORK ENGINEER

Technology Summary:

Routing – including but not limited to: M/BGP, OSPF, EIGRP, RIP-1/2, PBR, and WCCP

LAN switching technologies – including NX-OS, STP, PVST, CGMP, IGMP, 802.XX, Gigabit Ethernet, Fast Ethernet, Vlan/Trunking (802.1q & ISL), Etherchannel, Wireless, HSRP, and VRRP

knowledge of Software Defined Networking as it is deployed within a network environment and as a consumable.

knowledge of ancillary technologies used to support networks, such as management and metric gathering tools (SNMP, Netflow), packet capturing tools and automation tools.

Systems:

Redhat Linux (RHEL), Debian, Windows, Python

Networking:

LANs, WANs, VPNs, Routers, Firewalls, TCP/IP

Software:

MS Office (Word, Excel, Outlook, Access, PowerPoint)

VENDOR EXPERIENCE: CISCO Nexus platforms (7k/5k), JUNIPER mx960, PTX, QFX, and EX, ARISTA 7100 AND 7500E/R, F5, RIVERBED, NOKIA ALU 77/7950, Bluecoat Proxy

Fortune 500 Sector: Redesigned Corporate P2P Network to layer 2 VPLS Network with OSPF, utilizing CISCO 6509, 3750, AND 2900 SERIES appliances. Network Incorporated A one to Many source NAT configuration with Aventail SONICWALL layer 2 VPN technologies. Additional projects include the redesign of a GLOBAL service provider offering of UTILITY COMPUTING with customer access through Dell DRAC appliances remotely accessed through ASA 5510. Pre design entailed ASA, along with 3750 and 2600 on the backend and and CISCO 7204 as internet connectivity. The redesign mandated increased port density and less appliances, along with scalability. My design incorporated a 7204 on the front internet connection, Along with a 7609 on the backend corporate network with provided increased port density, bandwidth and security through it ACL capabilities, while getting rid of the 2600, 3750 and the ASA. This design met the requirement of the CEO’s Mandated infrastructure changes which were incorporated based upon the available equipment within the corporate surplus.

Infrastructure: Led comprehensive infrastructure upgrades and migrations of CISCO ASA firewall to PALO ALTO 5000 series NGFW, and FORTINET fortigate series Firewalls (e.g., firewall/VPN upgrades, Software CODE upgrades and router refresh projects for various midsize and large companies. Designed and optimized Bandwidth and link utilization thru load balancing and Wan Acceleration/optimization techniques.

US ARMY: Multichannel and Satellite communications Technician

Training in Multichannel, Satellite and Troposcatter technologies.

Deployed mobile, satellite and terrestrial tactical and critical communications links in support of major Military and peace keeping efforts.

Utilized Oscilloscopes and Frequency spectrum analyzers for VSAT.

NU DIASPORA IT

Contractor for COMCAST SDN

April 2020 – Present

Lead design, testing and implementation of Customer and business services SDN solutions.

Coordinate Customer implementations and support escalated issues with operations and new services.

Utilize best practices to implement and coordinate effective security parameters and posture for customer solutions.

Support Cloud services and Public and private implementations of migration solutions and edge solutions for customer compute services.

Design manage services for customers to accommodate ala carte services or standard Business unit operations

CENTURYLINK SENIOR IP NOC ENGINEER

BROOMFIELD, CO.

Jan. 2018 – April 2020

Provide Network support and operations SUPERVISION to a team of 16 engineers in a 24/7 operations environment

Write and perform Change management SOP’s to implement upgrades and changes in the network infrastructure to accommodate services and enable enhancements such as failover and redundancy.

Coordinate peering maintenance and metric of MPLS LAG bundles to prevent outages. · Reverse engineer issues utilizing IP addresses to track down the source of and issue and identify the devices involved to remediate the issue.

Support WAN design and peer review process · Participate in Change management board and reviews · Troubleshoot escalated routing issues

Maintain network availability and upgrade network processes and procedures.

Assist Junior engineers in remediating issues and training and provide SME in routing and switching issues for network improvements and upgrades

Write Python scripts to accommodate and effectively automate tasks that are redundant for large data gathering purposes.

Develop training programs for team members.

Coordinate and maintain shift scheduling to accommodate the business needs.

Interview, hire, and train new personnel within the IP NOC

LONGVIEW SYSTEMS Network Consultant Architect

Denver, CO.

April 2017 – Dec. 2017

Acted as Lead Network Resource and trusted advisor in the pre and post sales engagement with major Energy sector clients as well as multi-industry customers.

Created and deployed Technology roadmaps for enterprise Architecture Solutions encompassing CISCO VIPTELA SD WAN solutions

Designed and deployed a major SCADA network for the Clients largest capital expenditure of the fiscal year successfully within scope.

Support the sales and efforts of the account team and managers involved in offering solutions to end clients in managed services

Present use cases and design documents for customer presentation according to the requirements for PALO ALTO 220R remote NGFW, and 3250 central firewalls running Panorama 8.0

Create SOW's, BOM's and other documentation in the sales cycles for deliverables to customers

Provide implementation supports, both pre-and post-sales to ensure effective solutions are deployed according to LVS standards

Attend customer sales and follow up meetings to establish expectations and roadmaps for solutions.

Track multiple projects and customer implementations and deliver handoff documentation and deliverables to customer for steady state operations.

Provide technical SME to sales and account managers for technical solutions

Provide technical SME to sales and account managers for technical solutions.

Reference:

Jules Nkamla

Solution Architect at LongView Systems

Longview Systems

Horace has worked under my supervision as a network resource for a critical project with a strategic customer.

Horace jumped into the project with limited information and did everything right. The quality of his work was highly appreciated by the customer who gave him the nickname “Money”.

As a result of Horace’s hard work and dedication, we successfully completed the project to the customers’ satisfaction.

I would recommend Horace for any Network related job.

FORTIRA

Thornton, CO.

(SUNGARD CONTRACT)

Jan 2016 – April 2017 Lead Network Engineer

Provide direction and leadership to the NOC and the team

Evaluate team performance and maintain an effective system of training growth, and development to senior and junior Engineers

Engage with upper management in developing the infrastructure and IPAM INFOBLOX solution engineering tools implemented in the NOC.

Support the operational functionality of multi-vendor environment

Deploy and implement network programmability modules and profiles through Cloud vision and OPENSTACK controllers using Neutron and NOVA with NETCONF.

Respond to alarm events and remediate to resolution, providing documentation of the issue and root cause for executive level.

Conduct change management processes to facilitate customer changes on the network and upgrades to the network.

Design new customer ad-hoc solutions to facilitate optimal performance on the SUNGARD MPLS network.

Implement and support Arista CLOUDVISON SDN technology and EOS operating system to incorporate Virtual overlay/underlay solutions for Service chaining and on –boarding of customers on net.

Troubles shoot firewall rules and implement rules to allow packets, or protocols within the network on FORTINET Firewalls, CISCO ASA 5510, 5500-X, and Juniper SRX 4600 and Netscreen OS FIREWALL appliances

Facilitate packet capture utilizing Wireshark and tcp- dump to troubleshoot to a granular level and provide detailed regarding anomalies requiring granular level protocol data.

Engage with customer via phone, email, and chat to update and resolve tickets or request within the customer’s environment.

FANNIE MAE (contract)

Urbana, MD.

(CONTRACT)

Feb. 2014 – Dec. 2016 Lead NOC Supervisor

Provide direction and leadership to the NOC and the team

Evaluate team performance and maintain an effective system of training growth, and development to senior and junior Engineers

Engage with upper management in developing the infrastructure and tools implemented in the NOC.

Support and review change request for DNS through Vital QIP IPAM system and approve customer change Requests.

Support CISCO platforms series NEXUS 5K, 7K with fabric path modules

Support CISCO SERIES 6509, 2900, 4500, 7200

Designed and supported CISCO Aironet 800 WAP and CISCO 5000 Wireless LAN controller for guest and organizational WiFi access.

Troubleshoot routing protocol issues within the NOC along with SPANNING TREE

Support Routing protocols BGP, OSPF, MPLS

Troubleshoot and support Layer 2, 10 gig Ethernet technologies and ether channel

Quality of service QOS and class of service COS implementations for business-critical applications and prioritize traffic for voice and other critical applications utilizing classification techniques like DSCP, NBAR, Traffic shaping and Policing.

Implemented site to site VPN on managed routers.

Maintain and support AWS architecture within the SDN framework.

Support and configure CISCO ASA 5510, 5500 X

Support Resonant and F5 load balancers

Troubleshoot user issues within the network relating to connectivity issues and VPN connections

Process user reports for VPN usage and terminated employees through FORESCOUT

Facilitate change request for firewall changes and route changes within the network to accommodate evolving network changes and requirements.

Configure Route Maps for routing changes within the network and between multiple datacenters incorporating Fabric path for VLAN transparency

Troubleshoot and triage incident management issues through REMEDY ticketing systems and update and track issues to resolution, escalating issues when necessary.

Replace hardware modules for routers and switches within the Datacenter

Coordinate with Telco Carrier services to identify and troubleshoot Circuit issues involving T1’s, OC3’s, and Optical DWDM level circuits.

Monitor all network element and respond to alerts within defined SLA’S

Document processes and procedures for knowledge base sharing

Provide excellent written and verbal communications when engaging with internal and external customers.

THE FOUNTAIN GROUP

Germantown MD.

(CONTRACT)

September 2013 – Feb 2014 Principle Engineer

Led and directed field engineers with communications and connectivity issues which included engaging with the service providers, Construction managers and Network engineering to address anomalies and configuration issues with camera and CISCO ROUTERS in the field.

Troubleshooting of electronic designs and systems, including software/hardware functionality and interactions between the two

Act as an escalation point for the Customer Support Representatives in diagnosing and ultimately resolving client issues

Work with partners to ensure best practices are being shared and followed

Help with pre and post-implementation support and provide technical training and other technical needs

Manages efforts on researching, designing, and implementing emerging collaboration technologies that are standards based, high performance, highly available and secure delivering the required business functionality.

Lead and manage field engineer’s deployments and provide technical escalation guidance with vendor management and interaction to achieve technical objectives and resolve issues with manufacturer and vendor appliances within the network.

Facilitate and negotiate contractual services from technology vendors to meet the needs of company and network services within the enterprise environment.

Validates Service Providers achieve contracted service delivery outcomes and monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints

VERIZON/AMPCUS

Ashburn, VA.

February 2012 - September 2013 Solutions/Sales Engineer

Design solutions and participate in the pre-sales coordination of newly proposed IT service solutions for Medium to large scale Government entities and agencies.

Prepare proposals and SOW’s, respond to RFP/RFQ’s and prepare technical design presentations for C-level and executive audiences.

ALLIED TELECOM

Washington, D.C.

July 2011 – January 2012 NOC/VOIP Engineer III

Provide level III support on a Carrier class ISP WAN network

NEPTUNE NETWORK COMMUNICATIONS

Bowie, MD.

March 2007- July 2011

(Company acquired) Lead Network Engineer

VERIZON GLOBAL NETWORK SOLUTION

Arlington, VA

November 2005 – February 2007

(NOC relocated to Cary, N.C.) Senior NOC Engineer

SUNROCKET Tier 3 VOIP Engineer

Vienna, VA

August 2006 – March 2007

(Went out of business)

Provided Tier 3 support to customers using the SUNROCKET VOIP Network.

TALK AMERICA COMPANY Network /VOIP Engineer III

Reston, VA

November 2004- April 2006

(Company acquired by CAVALIER)

Primus VOIP Technician II

McLean, VA

April 2004 – November 2004

(Product support team laid-off)

ORBCOMM Satellite Operations technician

Dulles, VA.

Dec. 2002 – March 2003

Spirent

Rockville, MD.

September 2001 – February 2002

(Resource reallocation layoffs) Technical Support Engineer

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