Northeastern Illinois University

William Fisher

**** *. **** *****

Elmwood Park, Illinois 60707

708-***-****(home)

708-***-**** (cell)

*********@*****.***

Objective : Seeking a senior or director level account management / client relationship position with an established healthcare, pharmacy benefit manager and/or consulting firm that will offer both professional growth and experience and fosters a team environment. Experience

Senior Account Manager

February, 2020 – Current – HST-Multiplan

Responsible for the day to day management of the business relationship between the HST and assigned Third Party Administrator account customer(s). As the primary interface with the customer, this job is responsible for facilitating the delivery of HST branded services; developing and maintaining positive relationships at all organizational levels with additional focus at the executive level within the customer organization; and communicating customer business needs to Accounts and decision makers. Support the discovery of new up-sell opportunities for the Accounts and to optimize and expand current services utilized by Account Customers. Develop and initiate business growth strategies by developing action plans to expand the use of HSTs Valued Based Pricing and cost containment services resulting in increased market share, enrollment and revenue growth. Oversee the implementation of all services including new service offerings, program expansions, account and group implementations.

Senior Network Implementation Project Manager

January 2019 – February, 2020 – Optum Health

As a member of the Implementation team the Senior Project Manager is accountable for multiple complex projects concurrently connected within a large program. The role is responsible for achieving project objectives and overseeing project prioritization, resource planning, vendor management and ensuring enterprise standard are being implemented. Primary responsibilities will be focused on implementing and supporting the end-to-end delivery of account implementations. Primary Responsibilities • Implementing and supporting the end-to-end delivery of Accounts. Facilitate due diligence focused on identifying current state of business infrastructure to support implementation efforts. Manages day-to-day operational aspects of given projects and scopes. Plan, budget, monitor and report on the project with project management tools. Proactively identifies potential issues before they negatively impact the project. Assist with solutions to general implementation questions from stakeholders. Create and deliver internal and external project reports, create project-related documents • Maintain communication between the team, stakeholders, and clients • Determine and define project scope and objectives

National Account Manager

HealthComp Holdings - October 2017 – February, 2019 Owns and manages all aspects of assigned book of business of managed care contracts and associated client and payer relationships, including identifying opportunities to grow the TPA and Managed Care business and scheduling meetings with the relevant payer contacts and developing presentations materials; preparation of client and payor reporting and leading client & payor meetings . Develop and implement a business plan that organizes a marketing strategy that results in short term and long term growth and profitability. Develops and meet with cross-divisional, cross-functional Managed Care Meetings internally to assess key managed care trends, inform and adjust market-based managed care strategies and contract initiatives, as necessary. Participate in monthly or quarterly external client meetings. Manage referral growth and profitability of the team including identification of prospect opportunities, and the implementation of a sales and service strategy for current clients. Collaborate, coordinate, and communicate across disciplines and departments. Manage local & national conferences, as well as attending regional and national staff meetings.

Senior Account Manager

Multiplan, Inc. Chicago, Illinois February, 2009 – October, 2017. Responsible for planning, directing and coordinating all aspects of assigned books-of-business to ensure revenue preservation and growth, service of all assigned business clients, and the effective communication of the Company’s business solutions to existing and prospective business partners. Worked collaboratively with internal team members to establish optimal Managed Care pricing. Develop and implement a business plan that organizes a marketing strategy that results in short term and long term growth and profitability. Work with management team in the creation and development of specific client strategies. Directly negotiate contracts with managed care payors and clients that enable assigned markets to meet their performance objectives. Participate in monthly or quarterly client meetings. Manage referral growth and profitability of the team including identification of prospect opportunities, and the implementation of a sales and service strategy for current clients. Collaborate, coordinate, and communicate across disciplines and departments.

Senior Account Consultant

1/2001 – August, 2008. Meritain Health Chicago, Illinois Manage client accounts in Midwest Region for national health benefits/third party administrative company; maintain 93% retention of business; implement new business cases that are sold; provide strategic analysis and recommendations to staff and client decision makers on related healthcare/business issues; analyze and determine impact of changes in systems with clients and brokers; negotiate client agreements with pharmaceutical vendors, pharmacy benefit manager; claims administrators and other vendors; prepare monthly cost savings and claim aggregate reports and present to client management; prepare RFP requests for prospective clients; educate clients and brokers on provider networks and products; track and report performance guarantees to clients. Education

1985 Northeastern Illinois University, Chicago, Illinois Business Administration

1982 Triton College, River Grove, Illinois

* Associate Degree - A.S. in Accounting/Finance

* Licensures & Skills

* Illinois Life/Accident Producer and Illinois Health Producer Excel, Microsoft Word, Lotus Notes, PowerPoint

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