Excellent Customer service, Great leadership skills

TIMIKA FOX

**** ******* ***** ***** ******, AL, *6609

251-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

**/**** - **/****

Amazon Delivery Driver Second Samuel Transport Theodore, AL

Average Packages per day: 250

Train New Hires on proper delivery procedures

Loads 120-250 packages per day

Delivers in Mobile, Escambia, & Jackson County

Maintains 850 score on Mentor driving app weekl

Detailed-oriented, Time management & Strong processing

Lifts up to 70lbs per day

Drives up to 150 miles per day

Awesome Customer Service

01/2017 – Present Burger King Mobile, AL

General Manager

Annual Sales Volume: $2.5 MM

Hired as MIT and Promoted to General Manager in 11 weeks

Achieved consistent 92% scores on Eco Sure Audits by training Management to focus on Food Safety and Sanitation

Increased Sales YOY 4-11% by focused Training on Guest Service and Efficiency

Reduced Food Cost .6% below goal by better synchronizing Sales Forecasts with Inventory Management

Reduced Labor Cost 2% below company goal by focusing on Mentorship and Employee Recognition

Identified, Mentored, and Trained talent in the Team always preparing for Promotion

Developed, promoted 10 Crew Members to Shift Supervisor and 10 Shift Supervisors to Assistant Manager

Impacted Guest Counts by developing Community Marketing Program promoting at local sporting events, increasing Guest Visits

(Reason for leaving: Potential for growth with an expanding company)

06/2016 – 01/2017 Steak ‘n Shake Mobile, AL

Assistant Manager

Annual Sales Volume: $2.0 MM

Hired as MIT and Promoted to Assistant Manager upon completion of training

Supervised and Scheduled 50+ Staff Members

Trained and Developed Staff to promote effective Communication and Time Management proficiency

(Reason for leaving: Recruited by BK for position as GM)

08/1990 – 06/2016 McDonald’s Mobile, AL

General Manager Multiple Locations

Annual Sales Volume: $2.4 MM

Hired in as Crew Member and Promoted up through the ranks to General Manager in 2006

Trained and Mentored Staff to increase Employee job satisfaction and Reduce Turnover

Promoted many Crew Members and Shift Supervisors

Increased Sales by 13.77% in 2012 maintaining high Guest Service standards and focus on Guest Satisfaction

Raised Mystery Shop Scores to 91.49% by conducting focused Training on Efficiency and Quality of Service

(Reason for leaving: Left with proper notice for exciting new opportunity with Steak ‘n Shake)

EDUCATION / CERTIFICATION

Certificate SERV Safe

Hamburger University McDonald’s

Associates Degree Remington College Mobile, AL

ACCOLADES

Award Leadership 2017 & 2018 Burger King

Award Top Sales Increase 2012 McDonald’s

Award Best Mystery Shop Score McDonald’s

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