April *, **** - March **, ****

July *, **** - September 30, 2017

Silindokuhle Nqulo Administrative Assistant

Western Cape, Cape Town

079-****-***/068-****-*** ado1s3@r.postjobfree.com Summary

A graduate in Retail Business Management with a track record of establishing, organizing and managing office procedures. Excellent scheduling abilities and a solid customer service background. The capacity to manage various jobs and project's while meeting deadlines has been recognized. A self- starter who thrives in a faced paced atmosphere Skills

Problem solving

Strong attention to detail

Highly skilled leader with skills in delegating tasks, team building, and creating positive customer experiences.

Conduct data entry

The ability to operate as part of a team and produce outcomes. Excellent time management skills and ability to multitask and prioritize work. Highly organized, analytical thinker with strong communication skills. Experience

Golden Arrow Bus Service

Intern

Decreased clerical errors by 12%

Planned, designed and generated 40 new bus routes in collaboration with the Schedules Manager.

Resolved any issues or complaintsts.Identified the core reasons of non-compliance and made recommendations for improvement.

Supported the department of Strategic Business Unit with administrative tasks such as scheduling and filling out personal paperwork.

Managed 100+ driver schedules, leaves, accidental claims, overtime and weekend duty rosters, and other transportation-related activities were managed and organized. Van Schaik the bookstore

In service training

Served as the main point of contact for an average of 30+ inbound calls per day, answering questions and providing information.

Streamlined processes that are more efficient for tracking, ordering and maintain inventory. Entered information into the stores computer system and double checked that invoices are correct and balanced. Use the cash register to balance sales and calculate day-to- day totals. Cultivated closer relationship with customers to increase client loyalty. Average repeat- customers scores were 28% higher than other associates.

Operated daily average of 30+ clients who were itemized and completed using point-of- sale. Worked on 70+ records of clients, including ledger accounts. Education

2015- 2017

2014

Cape Peninsula University of Technology

Diploma in Retail Business Management

Christ Church Preparatory School and College

Grade 12

Reference

Available on request - ""